DocuSign Application IT Owner & Integration Analyst

Schneider Digital | Global IT | Integration & API Development Focus

About Schneider Electric

Schneider Electric (SE) is the global specialist in energy management and automation. SE develops connected technologies and solutions to manage energy and processes in ways that are safe, reliable, efficient, and sustainable. SE provides an integrated approach designed for the reality of the digital economy (Plant-to-Plug). The versatile product portfolio addresses all energy needs of industries as well as residential customers worldwide.

About Schneider Digital

All IT needs for Schneider Electric are managed by a group called Schneider Digital (SD), spread across 303 locations in 60 countries with over 2,300 staff, along with various engagements with all major Global IT Service Providers. Schneider Digital drives the digital transformation agenda of the company by delivering best-in-class IT services, platforms, and solutions.

About the Role

We are looking for a driven and technically astute DocuSign Application IT Owner & Integration Analyst to join the Schneider Digital team. This role combines application ownership accountability with deep integration and API development expertise, serving as the central technical authority for the DocuSign platform within Schneider Electric's global IT landscape. The ideal candidate will possess strong hands-on experience in designing, building, and maintaining integrations between DocuSign and enterprise systems such as SAP, Salesforce, ServiceNow, and other platforms via REST/SOAP APIs, middleware solutions, and event-driven architectures. You will be responsible for ensuring seamless, reliable, and secure digital agreement workflows across the organization.

Key Responsibilities

Application Ownership

• Act as the primary IT owner and single point of contact (SPOC) for the DocuSign application across Schneider Electric globally.

• Manage the full application lifecycle including onboarding, configuration, upgrades, renewals, and decommissioning.

• Govern application SLAs, availability, and performance metrics; drive continuous improvement initiatives.

• Collaborate with the DocuSign vendor and internal procurement teams for license management, support escalations, and contract negotiations.

• Maintain comprehensive application documentation including architecture diagrams, integration maps, and runbooks.

Integration & API Development

• Design, develop, and maintain integrations between DocuSign and enterprise platforms (Oracle, SAP, Salesforce, ServiceNow etc.) using REST APIs, SOAP, and middleware tools.

• Implement Connect notifications, and event-driven patterns to trigger downstream business processes in real time.

• Build and maintain integration middleware pipelines using tools such as Azure Integration Services, Dell Boomi, or equivalent platforms.

• Develop and manage authentication flows using OAuth 2.0 (JWT grant, Authorization Code grant) to securely connect DocuSign with enterprise applications.

• Create reusable integration components, code libraries, and templates to accelerate future integration delivery.

Configuration & Workflow Automation

• Design and configure DocuSign envelopes, templates, and signing workflows tailored to complex, multi-stakeholder business scenarios.

• Automate contract lifecycle management processes including initiation, routing, signing, storage, and archival.

• Support DocuSign CLM and integrations where applicable.

Support, Monitoring & Governance

• Monitor integration health, API usage, envelope status, and failure alerts; drive rapid incident resolution.

• Provide support for DocuSign-related integration issues, coordinating with business stakeholders, Middleware teams, and the DocuSign vendor.

• Ensure compliance with data security, GDPR, and information governance policies in all integration designs.

• Conduct regular audits of user access, API keys, connected apps, and integration configurations.

• Engage in CHRs release cycles for new integrations and significant enhancements.

Stakeholder Engagement & Delivery

• Partner with business team to gather integration requirements and translate them into technical solutions.

• Present integration designs and solution proposals to technical and non-technical stakeholders with clarity.

Required Technical Skills

• DocuSign eSignature REST API

• OAuth 2.0 (JWT Bearer Grant, Authorization Code Grant), SAML 2.0, SSO

• REST & SOAP API development and consumption

• Middleware / iPaaS platforms: Azure Integration Services, Dell Boomi, or equivalent

• JSON / XML data transformation and mapping

• Integration with Oracle Fusion HCM, SAP, Salesforce and ServiceNow platforms

• Scripting / programming proficiency: Python, JavaScript, or Java for API automation

• API management tools: Postman, API gateways

• Cloud platforms: Microsoft Azure, AWS, or GCP (integration services context)

• Version control & CI/CD: Git, Azure DevOps

Required Skills (Must Have)

• 5+ years of experience in enterprise application integration and API development.

• Proven hands-on experience with DocuSign administration and API-based integrations.

• Strong techno-functional expertise — ability to bridge business requirements and technical integration design.

• Experience working in Agile / Scrum methodology.

• Excellent communication and presentation skills — able to articulate complex technical concepts to diverse audiences.

• Experience working in a highly matrixed Global MNC environment with multiple stakeholders across geographies.

• Strong design thinking and structured problem-solving skills.

• Demonstrated experience in stakeholder management and cross-functional collaboration.

• Strong collaborative mindset with the ability to work across global, distributed teams.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today!

• €40 billion global revenue

• +9% organic growth

• 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.