Digital Commerce - Commercial Senior Manager

Overview

The main purpose of the role is to enable US Digital Commerce Sales team of Walmart with timely insights, advanced analytics, data intelligence & business recommendations. The role will work on a daily basis with mid level to Senior level Sales leaders in the org, be their go-to person for all analytics and deep dive needs. The role will be responsible for digitizing Sales processes, building/ leveraging quick automation solutions/ tools and contribute effectively to the long term Tech needs of the Walmart team by collaborating on regular basis with the DTX team or other Product teams. The role will be responsible for driving efficiencies within current processes, identifying further opportunities, executing change and improving Customer satisfaction with the service we provide. The role will need to deliver high quality channel analytics to deep dive on relevant business problems, solve through actionable insights and recommendations to business team, thereby influencing business decision making. Incumbent will be responsible to build compelling stories from the data & showcase impactful presentations to Senior Leaders. The role will be accountable for accurate measurement & reporting of important business KPIs. The role will function as Digital Commerce SME (subject matter expert) building sharp domain knowledge & market intelligence in the long run. This will be an IC role (Individual Contributor).

Responsibilities

• Be the go-to person for US Walmart team to enable timely analysis, insight generation, actionable recommenations, opportunity analysis

• Leverage existing tools, create new scorecards or enhance existing ones, support dashboarding requirements as needed.

• Elevate scorecards with advanced analytics, including projections, automations & potentially language learning models

• Advanced data fluency across disparate data sources, including Promotions data & forecasting data

• Prepare monthly drivers & drags, highlights, weekly emails, customer call-outs & perform advanced analytics

• Run weekly execution and summary of insights/drivers/trends – weekly Share report build outs, elevate reporting with AI custom-built for the Walmart Sales team, saving the team time.

• Provide key highlights in the form of sales drivers and drags, Share change analysis, Share of Voice analysis & other key business insights

• Collaborate with DTX / Tech team to build solutions/ tools & further digitize Sales funnel through Machine Learning

• Lead with Sales team to influence functions like Finance, RGM, Walmart PCT, GTM & Supply Chain teams

• WBR, MBR, QBR, AOP, JBP, Divisional decks, Customer meetings: remain actively engaged, deep dive & prepare content with guidance from Sales Leads including trends, business performance, view on multiple metrics, insights & Next Best Action plans

• Constantly adapting to channel shifts at WM and translating that to the workstreams (e.g. SFS/DFS, Node inStock)

• Build presentation for POR decks, dComm business updates (2-3 pagers) - internal & customer-facing

• Train the team in Luminate Training & partner closely with Strategy lead to execute insights for LT requests

• Collaborate with multiple teams (Sector, Sales, Marketing, DTX, Strategy etc) to develop Digital Commerce Channel intelligence, identify & understand channel nuances, monitor competition, benchmark basis omni channel performance

• Build showcases, great presentations, case studies, 1 pagers to communicate compelling stories through data & insights

• Build strong stakeholder partnership and raise the bar on Customer experience/ satisfaction

• Act as coach/ guide in the Sales operations capability area, particularly within Walmart domain

Qualifications

• 7-8 years of experience in analytics and insights

• Strong delivery & execution focused with sharp organizational skills

• Strong analytical & deep dive skills, data driven, impact driven

• Great story telling skills, ability to generate actionable insights from the data and provide business recommendations

• Strong presentation skills, ability to build showcases & share compelling stories through data

• Ability to collaborate efficiently across cross functional teams like Marketing, Tech, Insights, Finance, Supply Chain etc.

• Strong problem-solving capabilities with a track record of finding feasible solutions to complex problems, especially in an ambiguous environment with tight timelines

• Sound communication skills – ability to collaborate, educate and influence internal and external teams & peers

• Demonstrate resilience – maintain courage & positive attitude when faced with obstacles; willingness to deploy alternative approaches to overcome them

• Demonstrate Bias for action & high ownership, high velocity decision making capability & maintain highest levels of rigor and compliance

• Proficient in analytical tools (Power BI, Tableau, Thoughtspot, Advanced Excel, MS- Powerpoint, MS-Office, Machine Learning, Gen AI, Python, R, Scintilla, Nova etc.)

• Strong in building relationship with stakeholders & maintain high degree of Customer satisfaction

• Strong Digital Commerce domain knowledge, market nuances etc.

• Proven high quality delivery in the capacity of an Individual Contributor