Concierge 2

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Guest Service Agent-JLL

What this job involves: As a Guest Service Agent at JLL, you'll be the heart of our Workplace Experience team, delivering exceptional client experiences every day through enhanced engagement, proactive communication, and high-touch service. In this client-facing role, you'll serve as the initial point of contact for all employee inquiries, issues, and feedback related to workplace services—from building access and conference rooms to mailroom operations and visitor management.

We believe the most effective teams are built when everyone is empowered to thrive, and you'll embody this principle by building meaningful, lasting relationships with employees and guests while anticipating their needs and exceeding expectations. Your intuitive service delivery and visible engagement will make you well-known throughout the workplace, creating a hospitality-focused environment where people feel welcomed and supported. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll work seamlessly with facility management teams, service partners, and vendors to ensure flawless execution of services that positively impact the care and comfort of everyone in the building.

What your day-to-day will look like:

• Serve as the primary point of contact for employee and guest inquiries related to workplace services including mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost and found

• Greet and welcome employees and visitors with meaningful eye contact and engagement, spending time in lobbies creating exceptional first impressions

• Assist with building access badges and serve as the building, campus, and area information center

• Respond to requests for information and follow through with personal follow-ups to ensure questions are answered and issues resolved

• Organize and maintain lobby and front desk areas to ensure a professional, welcoming environment

• Coordinate with facility management, transportation teams, and third-party vendors to deliver maximum service quality

• Identify potential risks and escalate appropriately to prevent security incidents or operational disruptions

Required qualifications:

• High school diploma or general education degree (GED)

• 1-3 years of customer service experience in hospitality, facility management, property management, or operations

• Exceptional customer service skills with genuine passion for hospitality and creating positive experiences

• Excellent verbal and written communication skills with ability to interact professionally with all levels of management

• Strong organizational and time management skills with ability to manage multiple priorities in fast-paced environments

• Proficiency with technology including Google Suite and ability to adapt to new devices and applications

• Flexibility to work various shifts covering campus hours of operation from 7:30 am to 6:00 pm

Preferred qualifications:

• Knowledge of commercial real estate environments

• Experience with building access control systems and visitor management technology

• Track record of initiative, integrity, and good judgment in customer-facing roles

• Demonstrated ability to work independently while contributing collaboratively to diverse teams

• Experience supporting client events and special projects

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

47,265.00 – 47,265.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –McLean, VA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.