Assistant Manager/ Manager, Bank Guarantee Operation Manager

Business: Trade Finance Operations Department

Position: Assistant/ Manager, Bank Guarantee Operation for APAC Region

Overall Function

The incumbent is expected to act as Bank Guarantee (BG) /Standby LC (SBLC) professional to coordinate with relevant stakeholders including country Front Office, Legal, Client Services and Hub processing teams to ensure effective control and quality processing of BG/SBLC transactions for ING branches in APAC region. This position sits in ING Singapore office.

Key Responsibilities

• Perform BG / SBLC text vetting following respective ICC rules, including URDG, UCP, ISP and relevant internal procedures and controls.

• Coordinate with country stakeholders and/or counterparty banks to negotiate and finalize the text.

• Liaison with country client service and hub processing teams to ensure smooth end-to-end transactional processing, following relevant global policy, process instructions, control requirements as well as local operating procedures and observing the service level agreement.

• Provide services and support on related matters, including but not limited to claim handling, liability & revenue bookings, periodical fee billing and collection, etc.

Other responsibilities and daily tasks

• Conduct pre-processing control checks including client / counterparty validation, transactional authentication, credit facility readiness, compliance checking status / completion of checklists, etc.

• Provide post-processing related control tasks, including document signing & dispatch, day end monitoring and reconciliation, account posting accuracy, proper filing of documents etc.

• Monitor auto-renewal terms for BG/ SBLC and take necessary timely actions

• Validate claims to ensure alignment with legal conditions and support related payment /risk booking

• Provide ongoing monitoring and control for Fees, including periodical billing, payment receipt monitoring and posting, regular reconciliation. Escalate to relevant parties for overdue items.

• Review new type of product or deals before activation, validate relevant process flow.

• Support periodical service review management.

Qualifications and Skills

• Acceptable tertiary education with at least 5 – 10 years’ relevant experience from reputable banks

• Knowledge of ICC publications – URDG, UCP & ISP, relevant certification issued by ICC is a plus

• Excellent coordination and communication skills

• Familiar with local legal /regulatory / compliance policy in APAC region will be an add value

What We Offer

At ING, you’ll be part of a workplace that values professional growth, continuous learning, and cross‑regional collaboration. Expect exposure to international stakeholders, opportunities to participate in system rollouts and regulatory projects, and an environment that supports curiosity, innovation, and development. You’ll be empowered to make meaningful contributions to both our local and regional Product Control landscape.

How to Apply

Click the apply button on our careers site and submit your application through Workday.

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About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here