Analytics Enablement Expert

Are you passionate about turning complex data into meaningful business insights and developing innovative solutions to complex business problems? We're looking for a commercially minded "Analytics Enablement Expert" to partner with Product, Marketing and Customer teams, helping measure campaign performance, optimise communication strategies, build tools, enhance workflows and influence decision-making through data-driven recommendations.

This role sits at the intersection of technology, analytics, campaign management and stakeholder engagement, requiring someone who can confidently develop tools for internal use, crunch data, tell compelling stories through visualisation and advise the business on what actions to take based on robust statistical evidence.

What You'll Do

• Analyse and integrate data from multiple sources to measure campaign performance, customer engagement and communication effectiveness.

• Work on innovative in-house solutions to complex, high-value business problems, saving time and costs for the business.

• Perform complex data wrangling, cleansing and transformation to deliver accurate, reliable and actionable insights.

• Develop dashboards and data visualisations that bring data to life and help stakeholders understand performance trends and opportunities.

• Liaiase with Product Owners, Marketing teams and senior stakeholders, gathering information about operational challenges and pain-points, develop products and solutions to improve and enhance ways of working, present insights and recommendations, clearly communicating how campaigns are performing.

• Use statistical analysis to advise on campaign strategy, targeting and communication parameters, including recommendations on why initiatives should or should not proceed.

What We're Looking For

• Proven experience in data analytics roles supporting campaigns, marketing, customer communications or CRM environments.

• Advanced SQL skills, strong Tableau (or similar visualisation tool) experience, and proficiency in Python, R or another scripting language.

• Prior experience with scripting in R, Python, Bash, etc. Any experience with DevOps, version control tools and dimensional modelling.

• Excellent technical capability in data wrangling, analysis and working with large, complex datasets from multiple sources.

• Strong statistical and analytical skills, with the ability to translate findings into practical commercial recommendations and influence decision-making.

• Exceptional communication and stakeholder management skills, with experience partnering across Product, Marketing and business teams to deliver data-driven outcomes.

If you're someone who enjoys combining technical expertise, data storytelling and commercial influence to shape customer communications and drive better business outcomes, we'd love to hear from you.

What’s in it for you?

• Discounted ING Health Insurance

• An additional Rest Day to support your wellbeing

• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Need more?

Contact: Mia Annamalai on Mia.Annamalai@ing.com

Applications will close on Thursday, 1st October.

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com

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