Application Support Engineer (Ciudad Juárez, Chihuahua)

Job Description:

We are looking for an experienced Senior Application Support Engineer to provide technical and operational support for business-critical applications within a manufacturing environment in Ciudad Juárez, Chihuahua.

This is an onsite position requiring direct interaction with plant-floor operations, technical teams, and client stakeholders. Candidates must be based in Ciudad Juárez or able to work onsite at the location.

Key Responsibilities

• Perform onsite support activities, including troubleshooting, workshops, plant-floor project implementations, and client meetings.

• Monitor application performance, availability, and reliability.

• Manage incidents, service requests, and technical escalations.

• Perform initial triage, troubleshooting, and resolution of application issues.

• Coordinate with development, infrastructure, and third-party vendors for issue resolution and enhancements.

• Support Root Cause Analysis (RCA) and contribute to corrective and preventive actions.

• Assist with change and release management activities to ensure smooth production deployments.

• Maintain technical documentation, knowledge base articles, and operational procedures.

• Identify opportunities for process improvement, automation, and operational efficiency.

• Ensure compliance with established SLAs, KPIs, and operational metrics.

Required Technical Skills

• Microsoft SQL: 5+ years

• C# / VB.NET: 5+ years

• Oracle PL/SQL: 2+ years

• Borland Delphi: 2+ years

• Unix/Linux: 2+ years

• Java: 2+ years

Required Profile

• 5+ years of experience in Application Support, Production Support, or a similar technical role.

• Experience supporting business-critical applications, preferably within manufacturing environments.

• Strong troubleshooting and problem-solving skills.

• Experience with incident management, change management, releases, and production environments.

• Ability to interact directly with clients, technical teams, and business stakeholders.

• Strong communication and documentation skills.

• Availability to work onsite in Ciudad Juárez, Chihuahua.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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