Senior Specialist, Middle Office

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Senior Specialist to join our APAC Middle office team. This role is in Singapore.

In this role, you’ll make an impact in the following ways:

• Supervises/manages a medium to large-sized team of Middle Office IBOR (Investment Book of Records) Support staff. May be responsible for specific supervisory review and approval actions.

• Manages the daily activities of a Middle Office IBOR team servicing multiple clients/funds and aligns team resources accordingly to complete the daily tasks.

• Oversees review of data and issue escalations. Serves as first line supervisor for assignment of tasks and resolution of issues.

• Directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team.

• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented. Responsible for ensuring error reports are in compliance with service level agreements. Manages escalation and correction of errors.

• Provides oversight on review of exceptions, ensuring all internal, external, and regulatory procedures were followed. Resolves complex and escalated issues.

• Provides product knowledge and technical assistance on moderately complex problems. Acts as the team's initial point of contact for issues requiring escalation.

• Instructs, assigns, directs and reviews the work of team members; prepares performance reviews and provides ongoing feedback to staff.

• Responsible for processing, monitoring, researching, and analyzing IBOR transactions and resolving complex inquiries.

• Coordinates with multiple internal stakeholders and collaborate with external clients to gather and disseminate data-related information on transactions and deliver recommendations to complex inquiries.

• Conducts research to gather information on complex transactions and data-related, straightforward inquiries.

• Responsible for IBOR Portfolio Accounting activities and Reconciliations (cash, asset, and market value) including oversight, break assignment, investigation, and resolution

• Responsible for the daily monitoring, processing, and reporting of IBOR activities not limited to account maintenance, security reference, pricing, portfolio valuation, asset transfers, monthly accounting close processes, cash projection reports, cash management support, monthly end-client statement workflow and validation and ad hoc reporting.

• Client-servicing function that requires constant collaboration with BNY clients for the efficient communications with BNY Utility teams and other external parties

• Escalates complex transactions to managers and provides guidance to less experienced team members.

• Has a good understanding of AI and digital tools and can deliver efficiencies as part of Team and Global targets

To be successful in this role, we’re seeking the following:

• Bachelor's degree in finance or a related discipline, or equivalent work experience required; advanced degree preferred.

• 4+ years of related experience required is preferred.

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.