Transformation Lead - with French

Transformation Strategy & Roadmap Delivery

• Lead end-to-end transformation initiatives across Global Business Services, Shared Services, and Operations functions.

• Translate business priorities into actionable transformation roadmaps aligned with organizational objectives.

• Identify, prioritize, and deliver strategic improvement opportunities across processes, technology, data, people, and operating models.

• Drive the execution of multi-year transformation programs, ensuring delivery of targeted business outcomes and benefits.

Process Optimization & Operational Excellence

• Conduct process diagnostics and current-state assessments to identify efficiency, quality, and compliance improvement opportunities.

• Apply process improvement methodologies such as Lean, Six Sigma, BPM, Value Stream Mapping, and Process Mining.

• Design future-state operating models and standardized processes to improve productivity, scalability, and customer experience.

• Establish baseline performance metrics and monitor improvement realization against defined targets

Business Case Development & Benefits Realization

• Build robust business cases, including cost-benefit analyses, ROI calculations, implementation scenarios, and investment recommendations.

• Quantify transformation opportunities related to automation, AI, sourcing strategies, organizational redesign, and process simplification.

• Track benefits realization and ensure expected financial and operational outcomes are achieved and sustained.

• Report transformation value delivery to senior stakeholders and governance committees.

Project & Program Management

• Manage transformation projects from initiation through implementation, stabilization, and value realization.

• Develop project plans, milestones, resource allocation strategies, risk assessments, and dependency management frameworks.

• Coordinate cross-functional workstreams across Operations, IT, Risk, Compliance, HR, Procurement, and Business Units.

• Ensure adherence to project governance, methodologies, timelines, budgets, and quality standards

Automation, Data & AI Enablement

• Identify opportunities to leverage automation, workflow solutions, analytics, and AI technologies to improve operational performance.

• Support the design and deployment of digital transformation initiatives, including GenAI-enabled solutions.

Stakeholder & Change Management

• Serve as the primary liaison between business leaders, operational teams, technology partners, and executive stakeholders.

• Facilitate workshops, governance forums, steering committees, and executive reviews.

• Drive stakeholder engagement and ensure alignment across global and regional functions.

• Develop and execute change management, communication, and training strategies to support transformation adoption.

Governance, Risk & Compliance

• Establish project governance structures, decision-making forums, and performance reporting mechanisms.

• Identify and mitigate project risks, issues, and dependencies.

• Ensure transformation initiatives comply with regulatory, risk, and internal control requirements.

• Maintain transparency through regular reporting on project health, milestones, benefits, and risks.

Capability Building & Continuous Improvement

• Promote transformation best practices, methodologies, and tools across the organization.

• Coach operational teams on continuous improvement techniques and change adoption.

• Contribute to knowledge management, transformation frameworks, and organizational capability development.

• Stay informed about industry trends, emerging technologies, and best practices in Global Business Services and business transformation.