Field Customer Quality Manager - Truck (m/f/d)

COMPANY PROFILE:

Iveco Group N.V. (EXM: IVG) We are Iveco Group, a Company committed to transforming our business and leading the change to a more sustainable future. We constantly push towards new solutions and drive innovation in our products and services. At Iveco Group, WE GO BEYOND. The five brands are each a major force in its specific business: IVECO, a pioneering commercial vehicles brand that designs, manufactures, and markets heavy, medium, and light-duty trucks; FPT Industrial, a global leader in a vast array of advanced powertrain technologies in the agriculture, construction, marine, power generation, and commercial vehicles sectors; IVECO BUS and HEULIEZ, mass-transit and premium bus and coach brands; and IVECO CAPITAL, the financing arm which supports them all. Iveco Group employs 33,000 people around the world and has 16 industrial sites and 22 R&D centres. Further information is available on the Company’s website.

OVERVIEW:

IVECO Poland is seeking the Field Customer Quality Manager - Truck to join our Field Customer Quality team. This role is designed to strengthen our presence in the field by enabling faster issue resolution, closer collaboration with dealers and customers, and continuous improvements in product quality, service levels, and customer satisfaction.

Combining advanced technical diagnostics, field quality analysis, and customer-focused problem solving, this position plays a key role in resolving the most complex product issues across Poland and the Baltic countries (Lithuania, Latvia, and Estonia).

As a critical link between customers, dealers, engineering, and quality teams, you will drive root cause identification, support corrective actions, and ensure the voice of the customer is effectively represented within the organization. If you enjoy hands-on diagnostics, working directly with customers, and making a tangible impact on product quality, vehicle reliability, and customer satisfaction, this role is for you.

KEY RESPONSABILITIES INCLUDE:

• Provide technical support and expert guidance for complex, high-priority, or unresolved field issues.

• Act as the highest level of field technical escalation for complex, high-priority, and unresolved product issues.

• Provide hands-on technical support and rapid containment solutions to minimize customer downtime.

• Perform advanced diagnostics and collaborate with THD and Engineering teams to identify root causes.

• Investigate critical issues directly at customer, fleet, and dealer locations across Poland and the Baltic countries.

• Collect, analyze, and document technical evidence to support issue resolution and quality improvement.

• Escalate critical quality concerns and ensure effective communication between the field and internal teams.

• Represent the voice of the customer by translating field feedback and operating conditions into actionable insights.

• Support new product launches through field monitoring and early issue detection.

• Deliver technical coaching and best-practice guidance to dealer and customer technicians.

• Drive improvements in product quality, reliability, uptime, and customer satisfaction.

EDUCATION & SKILLS:

• Bachelor's degree in Engineering, Automotive Technology, Mechanical Engineering, Mechatronics, or a related field.

• Proven experience in technical diagnostics, field service, quality engineering, or technical support within the automotive industry.

• Strong knowledge of heavy-duty vehicles, automotive systems, and diagnostic methodologies.

• Excellent problem-solving and root cause analysis skills.

• Strong communication and stakeholder management capabilities, with the ability to interact effectively with customers and technical teams.

• Ability to work effectively in a dynamic team environment.

• Professional proficiency in Polish and English (written and spoken).

• Valid driving license (Category B) and willingness to travel extensively.

NICE TO HAVE:

• Experience working with commercial vehicles, truck fleets, or dealer networks.

• Familiarity with telematics systems and advanced diagnostic tools.

• Experience in quality management, warranty analysis, or field product investigations.

WHAT WE OFFER:

• A unique opportunity to gain experience within a global company

• Structured on-the-job training and continuous learning

• A dynamic, collaborative, and multicultural work environment

• Independent position and real impact on the business development.

• Employment contract – we care about long-term cooperation.

• Friendly and inspiring atmosphere and helpful team.

• Hybrid work - combination of business travelling, office in Warsaw & remote work.

• Motivation Program.

• Company car and other work tools.

• Employee benefits: Private medical care, employee pension program (PPE - 3rd pillar), social fund benefits

LOCATION:

Warsaw, Poland