Business Analyst / MS Dynamics CRM Consultant

Position Description:

We are looking for an experienced Business Analyst / Dynamics CRM Consultant to join our team. The person in this role will be responsible for business analysis as well as the implementation, configuration, and optimization of the Dynamics CRM system, including user support and issue resolution related to the system.

Your responsibilities will include:

• Analyzing clients’ business and technical requirements.

• Analyzing business processes and identifying areas for improvement.

• Collaborating with IT and business teams to define project requirements.

• Preparing analytical documentation, including requirements specifications and reports.

• Participating in user acceptance testing and supporting the implementation phase.

• Designing and implementing solutions based on Dynamics CRM.

• Configuring and optimizing the Dynamics CRM system.

• Training users and providing technical support.

• Creating technical and user documentation.

• Cooperating with developers and analysts.

We are ideally looking for someone who has:

• At least 3–4 years of experience in a similar role.

• Experience in analyzing and documenting CRM processes (operational, sales), customer service, and sales processes.

• Knowledge of analytical tools and project management methodologies.

• Skills in process modeling and documentation.

• Ability to define business and system requirements.

• Excellent communication and interpersonal skills.

• Advanced English proficiency (minimum B2 level) and proficiency in Polish.

• Knowledge of the Dynamics CRM system and its modules.

• Experience in configuring and optimizing the Dynamics CRM system.

• Microsoft Dynamics CRM certifications as an additional asset.

What we offer:

• Remote work or work from one of our offices: Warsaw, Wrocław, Toruń

• Benefits fully funded by CGI (for employment contract):

• Private healthcare – extended Medicover Maxima package including dental care.

• Medicover Sport card.

• Life, accident, and serious illness insurance.

• Employee Assistance Program providing free and anonymous access for employees and their families to specialists such as psychologists, therapists, and legal advisors.

• CGI Share Purchase Plan – if you decide to invest in company shares under the program, CGI will match your contribution. Your brokerage account can be managed freely and at no cost.

• Formalized creative work program – up to 90% of working time can be reported as creative work eligible for increased tax-deductible costs.

• PPP (Profit Participation Plan) – an annual bonus depending on the Business Unit’s results.

• Referral Program – receive over PLN 6,000 for each successful referral.

• Be Consultant Program, offering opportunities to develop competencies, rotate between projects, and even change career paths within the company.

• Mentoring Program, enabling skill development and knowledge sharing with CGI colleagues; experienced professionals are encouraged to mentor others.

• Attractive training program – access to a wide range of training opportunities, from partner-led courses and professional certifications to learning via the CGI Academia platform.

We look forward to speaking with you!

#LI-MC2

Skills:

• Microsoft D365 Sales

• MS D365 FO Development

• MS D365 Integrations

• Polish

• Azure

• Banking

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.