Service Delivery Manager – Infrastructure and Cloud Services

Position Description:

We are looking for a proactive and client oriented Service Delivery Manager – Infrastructure and Cloud Services to ensure the operational excellence of IT services across a complex and evolving environment. As SDM Infra, you act as the strategic link between our clients, technical teams, and delivery operations locally, nearshore and offshore . You oversee the end to end performance of infrastructure and cloud services, ensure stability and reliability, manage SLAs, and guide continuous improvement initiatives. You are the person who guarantees that IT infrastructure and cloud not only runs smoothly, but evolves in line with business needs.

Your role in our team

• Service Ownership & SLA Management

Ensure high quality delivery of infrastructure services (network, workplace, servers, cloud, security). Monitor SLAs, KPIs, and service quality, implementing corrective actions when needed. Lead service review meetings and build transparent reporting for stakeholders.

• Client Relationship & Stakeholder Management

Act as the main point of contact for clients regarding operational service topics. Understand business expectations and translate them into concrete service improvements. Manage escalations and drive fast, structured resolution.

• Operational Leadership

Coordinate multidisciplinary technical teams (network, infra, support, cloud), locally and near- and offshore. Ensure smooth execution of daily operations, incidents, changes, and problem management. Align with project teams for deployments, upgrades, and transformation initiatives.

• Continuous Improvement & Governance

Identify service gaps and propose improvements in processes, tooling, and performance. Ensure compliance with ITIL practices and operational governance. Drive standardization, maturity, and proactive service evolution.

• Financial & Contractual Oversight

Follow up on budgets, consumption, and infrastructure cost optimization. Support contract management, license tracking, and vendor coordination.

How you strengthen our team

5+ years of experience in IT infrastructure and cloud and service management. Strong understanding of technologies such as: networking, servers, cloud, workplace, cybersecurity, monitoring tools, ITIL. Experience in managing operational teams or vendors. Excellent communication and stakeholder management skills. Strong analytical capacity and problem solving mindset. Ability to work autonomously, with ownership and structure. ITIL certification Native Dutch or French with good communication in the other national language with fluent English A pre-employment screening is part of the application process

Why This Role Is Attractive

Work closely with both strategic business stakeholders and technical experts. Take ownership of end to end service performance and infrastructure stability. Opportunity to drive real improvements in a high impact environment. Dynamic team culture with room for autonomy and growth. Role combining operations, client management and governance.

Why CGI?

CGI is one of the world's largest IT consultancy companies. Our people keep Belgium running. Government institutions, banks, infrastructure organization's, energy and utilities, manufacturing and life sciences companies are CGI's clients . We work on interesting projects that touch the everyday lives of millions of people. We have a regional presence, reinforced with global domain expertise, our ecosystem and colleagues spread across the globe.

We are proud of the impactful projects we make a success together with our colleagues.

At CGI, we value diversity and inclusion as it not only promotes collaboration, but also often leads to better results. We look forward to your contribution to our team! Working in small self-managing teams consisting of experts in your field.

• Directing your own career with the space to keep developing yourself.

• You work with the latest technologies.

• An excellent salary and attractive fringe benefits

• An immediate permanent contract

• And the opportunity to become a CGI shareholder

Join our team of experts and apply now!

Questions about the position? Ask them to Patrick Hendrickx, Senior VP Consulting Services, via patrick.hendrickx@cgi.com. For more information about the application procedure, please contact recruiter Nick Damen nick.damen@cgi.com

We do not collaborate with external recruitment agencies. Therefore, unsolicited acquisition is not appreciated.

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What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.