Senior Business Analyst

Position Description:

CGI is looking for a Senior Business Analyst. The future colleague will ensure that business needs are translated into structured functional designs that can be implemented efficiently within existing systems and architectures.

Your future duties and responsibilities:

• Lead country discovery activities to understand local checkout processes, fiscal requirements, payment methods, and operational constraints.

• Promote the adoption of the standard project solution, challenging deviations where existing capabilities can be used.

• Identify and document functional gaps between country needs and the standard solution.

• Cluster and categorize gaps (e.g., legal, operational) to support prioritization and solution design.

• Structure and document country requirements, constraints, and business processes to support solution design and decision making.

• Act as the bridge between discovery squads/country stakeholders and engineering squads, explaining the problem domain, business context, business processes, and expected business value to support informed technical solution design and rollout decisions.

• Support prioritization discussions by providing context on country requirements, regulatory constraints, and rollout dependencies.

• Support root cause analysis for country-specific issues and rollout problems, helping identify sustainable solutions.

• Maintain clear documentation of requirements, decisions, and functional flows.

Required qualifications to be successful in this role:

• Strong experience in business analysis for complex software systems.

• Strong ability to analyze business processes and operational workflows.

• Experience conducting discovery workshops and stakeholder interviews.

• Ability to structure and document business processes, constraints, and requirements clearly.

• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

• Ability to use data, KPIs, and operational insights to support prioritization and rollout decisions.

• Strong communication skills to explain business concepts and problem domains to technical teams.

• Experience working with engineering teams in an Agile environment.

• Understanding of retail or checkout systems.

• Understanding of fiscal or regulatory requirements for POS systems.

• Very good English communication skills (written and verbal).

Nice to Have:

• Understanding of country-specific fiscalization requirements and related technical constraints.

• Understanding of payment systems and EFT integrations.

What you’ll find at CGI:

Employee Share Purchase Plan Invest alongside CGI through a share purchase plan that is partially co-funded by the company. You can access your investment whenever you choose.

Healthcare & Insurance Coverage You and your family are covered through a healthcare and dental subscription, along with life insurance that includes medical coverage for your children.

Practical Benefits, Easy to Use Our online benefits platform brings everything together in one place—from meal vouchers and tickets to medical services, online courses, and access to hobby and leisure activities.

Learning That Matches Your Interests Use CGI Academia, our internal learning platform, to build skills relevant to your role and future plans. You can also learn up to nine languages through goFLUENT, included in the platform.

Confidential Mental Health Support Through the Member Assistance Program (MAP), you have access to confidential professional support for both personal and work-related situations, available at no cost.

Books Delivered to the Office With Bookster, you can borrow from a modern public library, with books delivered directly to the office.

Referral Program If you recommend someone who joins CGI, you’ll receive a referral bonus—our way of thanking you for helping us grow the team.

Volunteering, When You Choose CGI for Good connects you with volunteering initiatives where you can contribute to causes that matter to you.

Time Off Annual leave ranges from 21 to 26 days, depending on your level of seniority.

Office Location Our Bucharest office is in The Bridge Building, close to Grozavesti metro station, offering easy access and a calm working environment.

Hybrid Work Model We work in a hybrid setup, combining time at the office with the flexibility of working remotely.

#LI-IG

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.