Position Description:

Relocation Opportunity: Yes – International hires welcome!

The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to adhere to Quality Criteria in performing the tasks, including making sure that the tickets are updated with complete logs and activities. Service Desk Analyst will be supporting multiple Retail accounts.

This role reports to the office and will be based in CGI Philippine Global Delivery Center (Taguig City, Philippines).

Your future duties and responsibilities:

• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties

• Supports Service Request Management and Service Restoration Management Level

Required qualifications to be successful in this role:

• Proficient in written and verbal communication in English and Finnish language

• Keen attention to detail

• Proficient computer and technical skills

• Solid analytical and problem solving skills

• Good process mapping ability

• Proactive, service minded and able to multi-task

• Good interpersonal skills (empathy, verbal dexterity, etc.)

• Bachelor's degree in any field

• Must be flexible with working schedule.

What do we offer?

• Relocation package for international candidates (including flight and accommodation) on 1st month

• Processing of visa and work permit

• Career development in a multinational company

• Modern working environment

• Cultural interaction

Successful candidates will enjoy these benefits when you join CGI:

• Share Purchase Plan (SPP)

• Profit Participation Plan (PPP)

• Provident Fund

• Leave entitlements

• HMO coverage with acclaimed hospitals and clinics

• Extended HMO coverage

• Group life insurance

• Health and wellness programs

• Member Referral Program

• Special Meal Allowance

• Global Member Assistance Program (MAP)

• Health and Wellness Program

• Oxygen

• Corporate Social Responsibility Program

Skills:

• Diagnostics & Resolution

• Incident Management

• Problem Management

• RTAC (Remote Desktop)

• Service Restoration Mgmt - 1

• Service Restoration Mgmt - 2

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.