Atlassian Administrator [For Pooling]

Position Description:

JOB DESCRIPTION:

• Understand the Jira layout and manage users' default settings

• Utilize Jira tools to efficiently manage user accounts and permissions

• Address and resolve inquiries related to group management

• Integrate external user directories with Jira

• Develop a strong understanding of workflows and project configurations

• Configure existing projects and convert them to different project types as needed

Your future duties and responsibilities:

Duties and Responsibilities

• User Management

  • Adding Users
  • Changing User Details
  • Deactivating Users
  • Deleting Users

• Jira Administration

  • Default Dashboard
  • User Default Settings
  • Issue Navigator
  • JQL - Jira Query Language
  • Jira Company Managed Projects Administration
  • Jira Workflows
  • Jira labels
  • Jira Schemes
  • Custom Fields in Jira
  • Jira - Create a new issue type
  • Jira Group
  • Jira Personal Admin

• Group Management

  • Groups in Jira
  • Groups and Permissions
  • Groups and Notifications
  • Groups and Filters Management
  • Groups and Workflow Conditions

• Project Configuration

  • Creating a Project
  • Configuration Schemes
  • Permission Scheme
  • Notification Scheme
  • Issue Security Scheme
  • Issue Types Scheme
  • Workflow Scheme
  • Screen Scheme
  • Fields Configuration Scheme
  • Versions
  • Components

• Confluence:

  • Navigation and Create a Space
  • Confluence Pages
  • Macros
  • User Settings
  • Knowledge Check Confluence
  • Permissions

Required qualifications to be successful in this role:

Core Qualifications and Education

• A mid-level experience of 2 to 3 years as a Jira Administrator is acceptable.

• Expertise in configuring and managing Jira projects, workflows, and permissions.

• Proficient in handling user directories, permissions, roles, and group administration within Jira.

• Strong understanding of custom workflows, transitions, and automation within Jira.

• Capable of troubleshooting and resolving Jira-related issues efficiently.

• Strong skills in documenting configurations, preparing reports, and providing end-user support and training.

• Bachelor's degree in information technology, Computer Science, or a related field

• Jira Administrator Certification (Atlassian Certified Jira Administrator) or relevant Atlassian certifications may be a plus.

• Good communication skills in English.

• Ability to collaborate and work closely with others

Skills:

• Atlassian JIRA Service Desk

• Jira

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.