Director Consulting Services-ERP

Position Description:

We are a global company of owners who shape the direction of our company and our own careers. CGI is among the largest independent IT and business consulting services firms in the world, and after 50 years, we're still growing! The best version of us starts with you! Join CGI as a Director of Consulting Services (DCS) in Toronto, ON.

The best version of you starts with a willingness to evolve and continually challenge yourself. This is an exciting opportunity to lead a portfolio of engagements for one of our telecommunications clients. This leader will have management responsibility with a significant focus on business development and delivery of consulting/products/services to our client. You will also manage engagement financials, client relationships and members while maintaining profitable growth year over year. We come together as teams with a diversity of backgrounds to solve the complex business and IT challenges with comprehensive services for leading organizations around the world.

Your future duties and responsibilities:

• As the DCS ERP you will lead a team of senior SAP consultants and consultants that will be part of your delivery organization.

• You will lead strategic pursuits, guide proposal building and orals presentations to create business solutions based on client growth requirements and market-driven business enhancements.

• Your team will take accountability for the winning of competitive proposals and the successful executions of assignments, projects and large delivery programs coordinating with local and global delivery centers.

• Employ and leverage your experience and creativity to design, propose and execute solutions for complex client problems in advanced business and technology environments.

• Act as CGI lead, trusted advisor and business partner in identifying client needs and developing business process and technology solutions that solve critical issues and support organizational priorities.

• Provide guidance specific to effective delivery requirements and Agile methodology for various projects.

• Build strong relationships with clients in order to better understand and proactively respond to their needs, promote CGI full services offerings and help clients meet their strategic and tactical goals.

• Act as outside agent of change for our clients in order to improve services and productivity on an ongoing basis.

• Provide sales leadership to global account teams supporting the client. Lead the account team in building client account strategies and plans.

• Identify solution providers with industry leading solutions for potential partnerships. Oversee delivery activities, working with delivery executives, to ensure solutions both deliver on-time and on-budget as well as deliver on business value.

• Ensure teams drive innovation and foster collaboration between CGI and client teams.

• Develop a team, aligned with account growth, to evolve CGI's business within the account. Meet or exceed bookings, revenue and profit targets for the account.

• Accountable for managing the contract, P&L and to maintain alignment across all stakeholders with CGI and the client organization

Client Focused

• Establish credibility and trust across key decision makers and influencers at client organizations.

• Be recognized as the client and industry expert through a clear understanding of industry best practices, and how CGI solutions support and accelerate the achievement of clients' business goals.

• Assess and respond to gaps between current projects, customer needs, and industry trends/competitive offerings.

• Propose and implement program modifications or enhancements based on performance analysis and client input.

• Prepare and deliver Quarterly Business Reviews. Conduct internal and client governance meetings with key stakeholders.

• Act as the Executive Level escalation point-of-contact to ensure appropriate handling and communication of client issues.

• Identify and monitor “at risk” projects and programs that could jeopardize current or future opportunities.

• Service delivery & performance management (SLAs, projects)

Internally Focused:

• Identify new revenue opportunities and partner with Business Development and Delivery Leaders to develop strategy to drive the opportunities.

• Develop and drive client business plans that include all aspects of account management including revenue, revenue growth, client satisfaction, key players, challenges, risks, and opportunities.

• Actively participate with Industry Account Teams in internal discussions regarding new revenue opportunities and contract renewal process to ensure expectations are clearly understood and defined appropriately in terms of CGI's ability to meet client expectations.

• Lead the Account Team to institute positive changes resulting in improved sales opportunities and account penetration.. Identify and obtain cross-department resources to successfully implement new client initiatives, program enhancements and service offerings.

• Thrives in an entrepreneurial, flexible, results-oriented, performance based environment.

• Resource management: attract and retain internal talent pool by fostering career development

Required qualifications to be successful in this role:

• Education. Bachelor's degree in Management Information Systems, Computer Science or related field of study

• 10+ years of enterprise sales or account management experience; including delivery and contract management.

• Demonstrated success at collaborating, building consensus, and driving multiple projects to completion within cross-functional areas

• Expertise in management consulting or professional services offerings and go-to-market strategy.

• Ability to develop and build strong productive working relationships with clients and internal stakeholders.

• Ability to lead and participate in executive level business and technology discussions.

• Excellent communication, interpersonal, and organizational skills.

• Strong problem solving and presentation skills.

• Experience with the systems development lifecycle, methodologies, estimating, and architecture will be useful for this role.

• Global delivery experience. Industry experience in Manufacturing, Retail or Telecom is preferred

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $135,000–$185,000. This role is an existing vacancy

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What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.