Senior Business Analyst / Functional Analyst

Position Description:

CGI is building a Romanian delivery team to take over the development, maintenance and evolution of several applications.

The application portfolio supports telecom network and service-management processes, including:

• Network equipment and service inventories

• Data exchanges between telecom applications

• Configuration and workflow management

• Application integrations using APIs, messaging systems and file transfers

• Functional and technical modernization, including move-to-cloud initiatives

• Maintenance and evolution of both modern and legacy applications The Business Analyst will work directly with the stakeholders, existing application teams, developers, testers and external application partners.

Your future duties and responsibilities:

• Collect, analyze and clarify business and operational requirements with the stakeholders.

• Translate business needs into functional specifications, user stories and clear acceptance criteria.

• Understand existing business processes, telecom network concepts and application workflows.

• Analyze the functional impact of changes across interconnected applications.

• Identify dependencies, assumptions, risks and impacts on data, interfaces and downstream systems.

• Facilitate workshops with business representatives, application owners, developers and external partners.

• Prepare functional studies and contribute to impact assessments and macro-estimations with technical leads.

• Maintain and priorities the functional backlog.

• Support developers throughout implementation and clarify functional questions.

• Review delivered functionality and ensure alignment with the original business need.

• Support the QA team in defining test scenarios and expected results.

• Participate in user acceptance testing and release-readiness activities.

• Analyze functional incidents and support complex user or production issues.

• Contribute to application documentation and knowledge transfer during the transition phase.

• Support move-to-cloud and application-modernization studies from a functional perspective.

• Communicate progress, risks and decisions clearly to French-speaking stakeholders.

For the applications, functional activities currently include requirement translation, creation of user stories, pre-studies, impact analysis, functional support and acceptance testing. The applications also contain considerable telecom business logic, particularly around network and service inventories.

Required qualifications to be successful in this role:

• At least 5 years of experience as a Business Analyst, Functional Analyst or Proxy Product Owner.

• Experience working on technically complex enterprise applications.

• Strong experience in requirements gathering, functional analysis and specification writing.

• Ability to write user stories, functional requirements and acceptance criteria.

• Experience analyzing integrations and end-to-end data flows.

• Good understanding of APIs, messaging, batch/file exchanges and databases from a functional perspective.

• Ability to work closely with developers and technical architects.

• Experience with Agile delivery and backlog-management practices.

• Strong analytical and problem-solving skills.

• Ability to work autonomously in a distributed, international environment.

• French: minimum B2, ideally C1, including the ability to facilitate workshops and write professional documentation.

• English: working proficiency.

Strongly preferred

• Experience in the telecommunications sector, particularly network-management, OSS, provisioning, inventory or service-management applications.

• Understanding of telecom network equipment, network services and network-related data models.

• Experience with complex application ecosystems involving multiple partners.

• Ability to use SQL to investigate or validate application data.

• Experience supporting production incidents or functional level-three support.

• Experience with application transition, knowledge transfer or service takeover.

• Familiarity with Java-based applications, Kafka, RabbitMQ, REST/SOAP APIs, CFT or similar integration technologies.

• Experience with application modernization or cloud-migration projects.

Personal qualities

• Able to challenge and clarify incomplete or ambiguous requirements.

• Comfortable discussing both business processes and technical constraints.

• Structured and precise, particularly when documenting complex rules.

• Strong communication and stakeholder-management skills.

• Patient and collaborative when working with multiple teams and external partners.

• Able to quickly learn a complex functional domain.

What you’ll find at CGI:

• Employee Share Purchase Plan Invest alongside CGI through a share purchase plan that is partially co-funded by the company. You can access your investment whenever you choose.

• Healthcare & Insurance Coverage You and your family are covered through a healthcare and dental subscription, along with life insurance that includes medical coverage for your children.

• Practical Benefits, Easy to Use Our online benefits platform brings everything together in one place—from meal vouchers and tickets to medical services, online courses, and access to hobby and leisure activities.

• Learning That Matches Your Interests Use CGI Academia, our internal learning platform, to build skills relevant to your role and future plans. You can also learn up to nine languages through goFLUENT, included in the platform.

• Confidential Mental Health Support Through the Member Assistance Program (MAP), you have access to confidential professional support for both personal and work-related situations, available at no cost.

• Books Delivered to the Office With Bookster, you can borrow from a modern public library, with books delivered directly to the office.

• Referral Program If you recommend someone who joins CGI, you’ll receive a referral bonus—our way of thanking you for helping us grow the team.

• Volunteering, When You Choose CGI for Good connects you with volunteering initiatives where you can contribute to causes that matter to you.

• Time Off Annual leave ranges from 21 to 26 days, depending on your level of seniority.

• Office Location Our Bucharest office is close to Grozavesti metro station, offering easy access and a calm working environment.

• Hybrid Work Model We work in a hybrid setup, combining time at the office with the flexibility of working remotely.

#LI-IG

Skills:

• Business Analysis

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.