Key Account Manager

Position Description:

CGI’s Payroll Services Center (PSC) offers comprehensive cloud‑based solutions that simplify payroll and human capital management. We take pride in the strong relationships we build with our clients, reflected in our consistently high satisfaction ratings. Every day, our team members support hundreds of clients across various industries in processing their employee payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving 62,000 clients.

We are looking for a reliable and motivated individual. Are you ready to make a meaningful impact?

What we offer

• Continuous learning: we provide fully paid, ongoing training on Canadian payroll

• Weekday, daytime work schedule to support work‑life balance

• A work environment recognized as one of the best in Canada (Great Place to Work certification)

• Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial support for job‑related studies

• Career development supported by a structured professional development plan

• Access to the employee share purchase plan and profit‑sharing from day one

• Flexible benefits tailored to your needs: customizable insurance plan, telemedicine, and more

Your future duties and responsibilities:

As a key player in managing and expanding our major accounts, your mission is to maintain strong relationships, cultivate strategic partnerships, and ensure an exceptional client experience.

• Serve as the strategic point of contact for each major account in your portfolio, ensuring a deep understanding of their needs and advocating for their strategic interests within the organization.

• Stay informed about Nethris product/service updates and market trends to provide tailored guidance that helps major clients maximize value.

• Identify and develop key opportunities within major accounts by expanding the client base through targeted strategies and development programs.

• Develop and implement strategies to retain existing clients, ensuring their satisfaction and long‑term loyalty.

• Maintain a personalized strategic plan for each major account, outlining objectives, challenges, and growth opportunities.

• Conduct the annual major account satisfaction assessment (PESC) and ensure business unit targets are met.

• Manage the full sales cycle: lead generation, contract negotiation, and deal closure.

• Achieve annual personal performance objectives while collaborating with the team to meet collective targets.

Required qualifications to be successful in this role:

Education & Experience

• Degree in business administration, commerce, marketing, or a related field

• Canadian Payroll Association (CPA) certification — an asset

• Minimum of 5 years of experience in payroll and HR

• Minimum of 3 years of experience in business development

• Ability to travel to client sites

Skills & Competencies

• Excellent communication and interpersonal skills (written and verbal)

• Ability to analyze market trends and anticipate client needs

• Strong skills in sales, client retention, negotiation, and problem‑solving

• Ability to work both independently and collaboratively, with a strong results orientation

• Proven ability to work under pressure and meet tight deadlines while maintaining high quality standards

• Flexibility and adaptability to respond to rapidly changing client needs and organizational requirements

• Strong political acumen and ability to navigate complex environments while collaborating effectively with diverse internal and external stakeholders

• Proficiency with CRM tools for client management and data tracking, as well as Microsoft Office applications

• Excellent command of French and English (spoken and written)

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000–$115,000. This role is an existing vacancy.

Skills:

• French

• Analytical Thinking

• Canadian Payr.Legisl. (Quebec)

• Communication

• Customer Service & Support

• Problem Solving

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.