Mainframe Production Support Analyst

Position Description:

We are Canada's largest independent information technology services firm, and after 45 years, we're still growing.

Join CGI as a Mainframe Production Support Analyst within our Banking Services Division. In this role, you will support and maintain mission-critical production environments, ensuring the availability, stability, and performance of enterprise applications running across mainframe and distributed platforms.

This role requires working from the CGI Downtown Toronto office and/or the client office, a minimum of 2 days per week, subject to change.

Your future duties and responsibilities:

• Provide production support for enterprise applications running in mainframe and distributed environments.

• Monitor application availability, performance, and system health, responding promptly to incidents and service requests.

• Troubleshoot and resolve production issues across mainframe, Linux, and network environments.

• Support Red Hat OpenShift containerized applications and platform operations.

• Perform root cause analysis and implement corrective actions to prevent recurring incidents.

• Develop and maintain Shell scripts to automate operational tasks and improve efficiency.

• Utilize application performance monitoring tools to identify and resolve performance bottlenecks.

• Collaborate with development, infrastructure, networking, and business support teams to ensure service reliability.

• Manage incidents, problems, and change requests using ServiceNow while documenting technical solutions in Confluence and tracking work through Jira.

• Participate in production deployments, maintenance activities, and on-call support as required.

Required qualifications to be successful in this role:

• 5+ years of IBM Mainframe knowledge

• Linux advance System Administration.

• SQL-MI DB Experience

• Basic network skills (iptables, firewall-cmd, network troubleshooting)

• Cloud (Microsoft Azure Services) skills

• Red Hat OpenShift Container Skills (Docker & container life cycle, Cluster management, OpenShift CLI, Command-line operations, Container Networking: Understanding SDN, ingress controllers)

• Application Performance Monitoring APM (Understanding of application metrics, Database performance monitoring & Web service health checks)

• SFTP and FTP protocols

• shell Scripting (Bash, PowerShell for automation, ability to write a shell script)

• Experience in using AI

• Problem-Solving (Analytical thinking, troubleshooting methodology skills)

• Test and script automation skills

Extra or added value experience:

• experience on using Jira/Confluence

• familiar and able to use ServiceNow (Change, Incident and Problem management)

• good knowledge on Dynatrace monitoring tool (Alert Configuration & Log Analysis)

• Other languages (Nice to have: Spanish, French, Italian, Mandarin)

• Required soft skills:

• Good Communication Skills (Status reporting, technical writing)

• working under pressure

• Time and priority management

• On call 24/7 Prod support experience + availability to work weekend shifts

**CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000–$130,000. This role is an existing vacancy.

#LI-BN

Skills:

• Atlassian Confluence

• Financial Services

• Jira

• Linux

• Mainframe

• OpenShift

• Red Hat

• ServiceNow

• Shell Script

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.