Product Specialist – Payroll and Human Capital Management Solutions

Position Description:

The Payroll Product Specialist serves as the functional expert for CGI's payroll solutions. The role supports sales, project delivery, and support teams to ensure successful implementations, optimal use of the solution, and compliance with payroll regulations for clients across Canada.

Your future duties and responsibilities:

• Act as the functional subject matter expert for CGI's Payroll and Human Capital Management (HCM) solutions, including payroll, time management, and HR systems.

• Support sales and business development activities through product demonstrations, client needs assessments, and responses to Requests for Proposals (RFPs).

• Advise clients on payroll processes, best practices, and applicable regulatory requirements.

• Contribute to professional services engagements requiring advanced expertise in payroll, workforce management, and HR solutions.

• Collaborate with the Center of Excellence to resolve complex payroll, configuration, and product-related issues.

• Deliver training sessions and develop user guides and supporting documentation.

• Gather client feedback and contribute to the continuous improvement of products and services.

• Represent CGI and participate in promotional and marketing events.

Required qualifications to be successful in this role:

• 5 years of experience in payroll, consulting, or payroll and HR solution support.

• Practical knowledge of payroll solutions and various Payroll/HR systems used in the Canadian market.

• Ability to simplify and communicate complex concepts to both business and non-technical audiences.

• Strong collaboration and communication skills, with the ability to gather, clarify, and communicate business requirements effectively.

Key Qualifications

• Experience in pre-sales, consulting, or business analysis.

• Knowledge of HRIS integrations and data flow management.

• National Payroll Institute certification or an equivalent professional designation.

• Strong customer focus and service orientation.

• Excellent attention to detail and organizational skills.

• Strong analytical and problem-solving abilities.

• Ability to work collaboratively with multiple teams and stakeholders.

• Advanced proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Word.

• Bilingualism (French and English), both written and spoken.

The ideal candidate will demonstrate:

• Strong interpersonal and presentation skills.

• A proactive and client-centric mindset.

• The ability to adapt to evolving business needs and priorities.

• Strong organizational and time management skills.

• A commitment to delivering high-quality service and results.

• Professionalism, accountability, and teamwork.

• The ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60 000- $115 000

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Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• Canadian Payr.Legisl. (Quebec)

• French

• Analytical Thinking

• Communication

• Customer Service & Support

• Problem Solving

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.