Senior VMware Virtualization Support Engineer

Position Description:

CGI is seeking a Senior VMware Virtualization Support Engineer who will be a key member of the Americas Infrastructure Virtualization team, providing advanced operational support, platform maintenance, incident management, and continuous improvement for the enterprise VMware virtualization environment.

The role supports a highly available, business-critical virtualization platform currently based on VMware Cloud Foundation 8 (VCF 8) and will actively participate in the planned migration and transition to VMware Cloud Foundation 9 (VCF 9).

Working as part of a regional and global infrastructure support organization, the engineer is responsible for maintaining platform stability, availability, performance, security, and operational readiness. The position provides Tier 2/3 technical support, participates in the 24x7x365 on-call rotation, troubleshoots complex infrastructure incidents, performs lifecycle and patching activities, and contributes to automation and AI-enabled operational improvements. The environment includes VMware Cloud Foundation, vSphere, NSX-T, vSAN, Aria Operations, vRealize Log Insight (VRLI), vRealize Network Insight (VRNI), and associated enterprise storage and networking technologies.

This position is located in the New York, NY or Jersey City, NJ area (Hybrid)

Your future duties and responsibilities:

Platform Support & Maintenance

• Provide Tier 2/3 operational support for the VMware virtualization platform as part of the Americas Infrastructure Virtualization team.

• Maintain the existing VCF 8 environment and participate in the planning, testing, migration, and operational transition to VCF 9.

• Support and maintain VMware technologies including vSphere, NSX-T, vSAN, Aria Operations, VRLI, and VRNI.

• Perform routine platform health checks, troubleshooting, maintenance, configuration changes, and lifecycle management activities.

• Monitor platform availability, capacity, performance, and infrastructure health to ensure services meet established SLAs.

• Work within established architecture, engineering, security, and operational standards. Incident & Problem Management

• Respond to production incidents and service requests involving VMware virtualization infrastructure.

• Perform advanced troubleshooting and root cause analysis for compute, storage, networking, performance, and availability issues.

• Participate in major incident management and collaborate with application, network, storage, security, and other infrastructure teams to restore services.

• Document incidents, root causes, corrective actions, known errors, and operational procedures.

• Identify recurring incidents and contribute to problem-management initiatives designed to eliminate or reduce repeat failures.

• Escalate complex product issues to VMware/Broadcom and other technology vendors as required. VCF 8 to VCF 9 Migration

• Participate as a technical member of the team responsible for migrating the existing VCF 8 platform to VCF 9.

• Support readiness assessments, compatibility reviews, upgrade planning, testing, implementation, and post-migration validation.

• Assist with migration activities while minimizing service disruption and maintaining compliance with enterprise security standards.

• Validate platform health, application connectivity, performance, monitoring, backup, and operational processes following migration activities.

• Develop and update operational documentation and support procedures for the VCF 9 environment. Monitoring & Capacity Management

• Configure, maintain, and tune monitoring thresholds, alarms, dashboards, and reporting within Aria Operations, VRLI, and VRNI.

• Perform proactive monitoring to identify capacity, availability, latency, and performance issues before they impact production services.

• Review infrastructure utilization and recommend VM rightsizing and capacity optimization opportunities.

• Support capacity planning across compute, memory, storage, and network resources.

• Participate in the implementation of anomaly detection, predictive monitoring, and intelligent capacity-management capabilities. Automation & Operational Improvement

• Develop and maintain automation using PowerCLI, PowerShell, Python, Ansible, Terraform, and VMware APIs.

• Automate repetitive operational activities including health checks, provisioning, patching, reporting, configuration validation, and lifecycle management.

• Maintain and improve automated operational runbooks and remediation procedures.

• Contribute to self-healing capabilities for well-understood infrastructure events where automated remediation can be implemented safely.

• Explore and implement practical AI-assisted operations capabilities, including incident triage, alert correlation, log analysis, knowledge retrieval, and root cause analysis.

• Continuously identify opportunities to reduce manual effort and improve platform reliability and support efficiency. Change, Release & Lifecycle Management

• Participate in change and release management activities for the VMware virtualization environment.

• Perform VMware software upgrades, firmware updates, security patches, and infrastructure maintenance through approved change processes.

• Develop implementation, validation, rollback, and recovery procedures for infrastructure changes.

• Ensure changes comply with enterprise standards, security requirements, and VMware recommended practices.

• Participate in maintenance windows and after-hours implementation activities when required. Disaster Recovery & Business Continuity

• Support disaster recovery planning, testing, and execution for workloads hosted on the virtualization platform.

• Participate in scheduled DR exercises and document results, issues, and remediation actions.

• Support platform capabilities required to meet established business RPO and RTO requirements, including critical workload targets of RPO ≤ 5 seconds and RTO ≤ 15 minutes, where applicable.

• Maintain operational documentation and recovery procedures required to support business continuity. Operational Support

• Participate in the 24x7 on-call support rotation for production virtualization services.

• Perform morning and end-of-day platform health checks using dashboards, monitoring platforms, and automated scripts.

• Investigate infrastructure alerts and take appropriate corrective or escalation actions.

• Support OS, hypervisor, firmware, storage, and VMware platform patching activities.

• Maintain accurate support documentation, knowledge articles, troubleshooting procedures, and operational runbooks.

• Provide technical guidance and knowledge transfer to other members of the infrastructure support team. Collaboration & Service Management

• Work closely with application owners and infrastructure teams to understand requirements and support the delivery of standardized virtual infrastructure services.

• Collaborate with networking, storage, security, backup, cloud, and hardware teams to troubleshoot cross-platform issues.

• Coordinate with VMware/Broadcom and other technology vendors for technical support, product defects, upgrades, and complex incidents.

• Work with regional and global IT teams to maintain consistent platform standards and operational processes.

• Support the virtualization service catalogue and provide input into service consumption, capacity, cost, and performance reviews. Reporting & Governance

• Provide operational reporting covering platform availability, incidents, capacity, performance, SLA compliance, patching, and infrastructure health.

• Contribute to dashboards and metrics used by infrastructure management to evaluate service performance.

• Track automation benefits, operational improvements, capacity savings, and incident trends.

• Participate in operational reviews, problem-management meetings, change reviews, and service improvement initiatives.

Required qualifications to be successful in this role:

• 10+ years of overall IT experience, with significant experience supporting enterprise infrastructure environments.

• 5–7+ years of hands-on VMware experience supporting large-scale environments using technologies such as vSphere 8+, VMware Cloud Foundation, NSX-T, and vSAN.

• Hands-on experience operating and troubleshooting production VMware environments.

• Experience participating in VMware platform upgrades or migrations, preferably involving VMware Cloud Foundation.

• Experience supporting an existing VCF 8 environment and/or migration to VCF 9 is highly desirable.

• Strong troubleshooting skills across virtualization, compute, storage, networking, and operating-system layers.

• Strong automation skills using technologies such as PowerCLI, PowerShell, Python, Ansible, Terraform, and VMware APIs.

• Hands-on experience with Aria Operations, VRLI, and VRNI or equivalent monitoring, logging, and network-visibility platforms.

• Solid understanding of enterprise storage technologies, including SAN, NAS, iSCSI, vSAN, and platforms such as Dell/EMC, Isilon, Pure Storage, and NetApp.

• Strong networking fundamentals including TCP/IP, VLANs, routing, DNS, load balancing, and NSX-T concepts such as micro-segmentation and distributed firewalls.

• Experience working within formal incident, problem, change, and release management processes.

• Understanding of infrastructure security, vulnerability remediation, patching, and VMware security-hardening practices.

• Experience with AI/AIOps concepts such as anomaly detection, predictive monitoring, alert correlation, automated RCA, and intelligent capacity forecasting is desirable.

• Experience identifying VM rightsizing, capacity optimization, and infrastructure cost-reduction opportunities.

• Ability to troubleshoot complex production incidents under time-sensitive conditions.

• Strong written and verbal communication skills and the ability to work effectively with regional and global technical teams.

• Ability to participate in a 24x7 production support/on-call rotation.

• Strong organizational skills with experience working in Agile and/or ITIL-based operational environments.

Desired Certifications & Skills

• VMware Certified Professional (VCP) certification.

• VMware Cloud Foundation or VMware Cloud Management and Automation certification.

• Advanced VMware certification such as VCAP is desirable.

• ITIL Foundation or ITIL Managing Professional.

• Experience with Aria Operations APIs and custom automation.

• Experience developing operational dashboards, automated health checks, and infrastructure reporting.

• Exposure to AIOps, LLM-assisted operations, ChatOps, or automated incident-management solutions is beneficial.

Education: Bachelor’s degree in computer science, Information Systems, Engineering, or a related field, or equivalent professional experience.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $84,900.00 - $188,100.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

#LI-MP2

Skills:

• Networking

• TCP/IP

• Ansible

• Artificial Intelligence

• Terraform

• VMware

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.