Operations Support

Position Description:

At CGI, our workplaces help our people collaborate, perform at their best and deliver outstanding outcomes for our clients. As a Facilities Operations Coordinator in our Leeds office, you’ll take ownership of essential day-to-day workplace services, creating a professional, welcoming and well-managed environment for colleagues, visitors and contractors. From coordinating reception and meeting spaces to supporting building safety, facilities services and office supplies, you’ll have the opportunity to identify improvements and make a visible difference to the workplace experience. You’ll join a collaborative team where your ideas and initiative are valued, with the support and resources to develop your skills and build your career at CGI.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

In this role, you will help ensure our Leeds office operates safely, efficiently and professionally. You’ll take ownership of front-of-house and facilities activities, welcoming visitors and contractors, coordinating meeting spaces, monitoring the workplace and proactively identifying issues that need attention.

You’ll work closely with colleagues, facilities partners and contractors to maintain high standards across the site. You’ll have the opportunity to use your initiative to improve everyday workplace services while being supported by a collaborative team that values excellent service, practical ideas and shared responsibility.

• Welcome & Support: Provide a professional welcome and check-in experience for all visitors and contractors.

• Coordinate & Organise: Manage reception and personal inboxes, conference room bookings and lost property.

• Manage & Escort: Coordinate and escort contractors and visitors as required.

• Monitor & Maintain: Conduct regular site patrols and proactively identify and report building faults.

• Support & Safeguard: Complete weekly fire alarm testing and contribute to a safe, well-managed workplace.

• Maintain & Improve: Keep reception areas professional, clean and organised while identifying opportunities to improve the workplace experience.

• Stock & Coordinate: Maintain vending consumables, office refreshments and associated stock levels.

• Collaborate & Deliver: Work with colleagues and facilities contractors to support reliable hard and soft FM services.

Required qualifications to be successful in this role:

You should have experience supporting facilities management within a professional workplace and bring a strong customer-service mindset. You’ll be organised, proactive and comfortable communicating with colleagues, visitors and contractors, with the administrative skills to coordinate multiple day-to-day facilities activities effectively.

• Experience in facilities management or workplace operations within a professional environment.

• Excellent communication skills with a confident, professional and welcoming approach.

• Strong customer focus and commitment to delivering a positive workplace experience.

• Experience supporting hard and soft facilities services and contractor management.

• Good administrative skills with the ability to organise, prioritise and maintain accurate information.

• Proven ability to work proactively, identify issues and take ownership through to resolution.

• Ability to work collaboratively while confidently managing day-to-day responsibilities.

• Security requirements: You must be a single UK national and prepared to undergo National Security Vetting (NSV) to enhanced Security Check (SC) level.

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Skills:

• Communication

• Customer Care

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.