Position Description:

CGI is seeking a Senior Atlassian Tools Administrator to support and enhance a large scale Atlassian Cloud environment serving more than 8,000 users within a financial services organization. This is a hands on technical role responsible for the administration, development, integration, automation, security, and ongoing support of Jira Software Cloud, Jira Service Management (JSM), Confluence Cloud, and the broader Atlassian Cloud platform.

We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!. This role is located at a client site in either Lafayette, LA, Birmingham, AL, Columbia, SC or Knoxville, TN. A hybrid working model is acceptable.

Your future duties and responsibilities:

Your future duties and responsibilities CGI is seeking a Senior Atlassian Tools Administrator to support and enhance a large scale Atlassian Cloud environment serving more than 8,000 users within a financial services organization.

This is a hands-on technical role responsible for the administration, development, integration, automation, security, and ongoing support of Jira Software Cloud, Jira Service Management (JSM), Confluence Cloud, and the broader Atlassian Cloud platform.

The engineer will develop and maintain Atlassian Forge applications and extensions, integrate Atlassian products with enterprise platforms such as Microsoft Teams and ServiceNow, and implement AI enabled capabilities using ChatGPT Enterprise, OpenAI APIs, and GitHub Copilot (GHCP). The role will also focus on workflow automation, platform governance, access controls, operational stability, and secure implementation practices within a large enterprise environment. The successful candidate should be comfortable working in a highly regulated financial services environment with enterprise cloud platforms, including AWS heavy environments, and supporting business critical applications at scale.

Key Responsibilities

• Administer Jira Software Cloud, Jira Service Management, Confluence Cloud, and Atlassian organization/site settings.

• Manage users, permissions, access controls, platform policies, and governance across the Atlassian Cloud environment.

• Develop, deploy, and maintain custom Jira and Confluence applications using Atlassian Forge.

• Build Forge solutions using UI Kit, Custom UI, Functions, Storage APIs, Web Triggers, and Custom Fields.

• Integrate Atlassian Cloud products with Microsoft Teams, ServiceNow, REST APIs, webhooks, and event driven services.

• Develop AI enabled capabilities for knowledge management, ticket summarization, enterprise search, virtual assistants, and workflow automation.

• Implement secure integrations using ChatGPT Enterprise, OpenAI APIs, and GitHub Copilot capabilities.

• Create and maintain Jira and Confluence automation and Forge based workflow extensions.

• Establish and maintain platform security controls, guardrails, access management, and governance standards.

• Support production operations, troubleshooting, upgrades, integrations, and platform reliability for an environment serving 8,000+ users.

• Identify opportunities to simplify processes and improve workflows through automation and AI.

Required qualifications to be successful in this role:

• 5+ years of experience with Jira Software Cloud, Jira Service Management (JSM), and Confluence Cloud.

• Experience administering Atlassian Cloud organizations, sites, users, permissions, and access controls.

• Strong development experience with Atlassian Forge, including UI Kit, Custom UI, Functions, Storage APIs, Web Triggers, and Custom Fields.

• Experience building and supporting production Jira and Confluence Forge applications.

• Experience integrating Atlassian Cloud with ServiceNow, Microsoft Teams, REST APIs, webhooks, and event driven services.

• Hands on experience with ChatGPT Enterprise and OpenAI APIs, including prompt engineering and enterprise AI use cases.

• Experience implementing AI solutions for knowledge management, summarization, search, virtual assistants, or workflow automation.

• Experience with GitHub Copilot (GHCP) and its use within enterprise development environments.

• Strong knowledge of Jira Automation, Confluence Automation, and workflow optimization.

• Understanding of AI governance, data privacy, security controls, and secure enterprise AI implementation.

• Strong knowledge of Atlassian Cloud security, identity/access management, permissions, controls, and guardrails.

• Experience supporting large scale, business critical SaaS platforms in production.

• Familiarity with AWS based enterprise environments and cloud security practices is strongly preferred.

• Strong troubleshooting, communication, and production support skills.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field .

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $86,500.00 $139,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

Skills:

• Amazon Web Services Cloud

• Analytical Thinking

• Communication

• GitHub

• Jira

• Problem Solving

• ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.