Supply Chain Expert

Position Description:

Are you ready to help build a new supply chain launch capability from the ground up? We are seeking a senior operating model and distribution center launch expert to design and implement a scalable Hypercare support model for warehouse and distribution center launches across North America. This role will define the strategy, governance, staffing model, launch readiness framework, economics, and execution playbook required to transform distribution center launch support from an ad hoc staffing challenge into a repeatable, high performing service offering. The successful candidate will help shape how new distribution centers are prepared, launched, stabilized, and transitioned into steady state operations. This includes supporting operational readiness, technology go live, workforce mobilization, command center governance, issue triage, floor support, performance stabilization, and post launch continuous improvement. This is a high impact opportunity to build a strategic capability that improves launch predictability, operational stability, labor readiness, system adoption, throughput performance, and business outcomes for supply chain, logistics, manufacturing, and retail clients.

This position can be performed from the following locations in a hybrid working environment with extensive travel:

Miami, FL Lafayette, LA Knoxville, TN Belton, TX

Your future duties and responsibilities:

The selected candidate will be responsible for designing, piloting, and scaling an operating model that supports the successful launch, ramp up, stabilization, and transition of new warehouse and distribution center operations.

Operating Model Design . Design and implement a scalable Hypercare operating model that supports warehouse and distribution center launches across North America. . Define the end to end launch support lifecycle, including pre launch readiness, cutover, go live command center, floor support, Hypercare stabilization, exit criteria, and transition to steady state support. . Define the organizational structure, governance framework, roles, responsibilities, decision rights, and escalation paths required to deliver consistent launch support. . Establish a repeatable launch playbook covering readiness assessment, mobilization, staffing, issue management, communications, performance monitoring, and post launch improvement. . Develop a service catalog for launch and Hypercare support services, including standard, surge, extended hours, and emergency support models. . Partner with leadership to evolve the Hypercare capability into a repeatable managed service offering for supply chain and manufacturing clients.

Distribution Center Launch Readiness . Develop launch readiness assessment frameworks for new distribution centers, including operational readiness, systems readiness, workforce readiness, facilities readiness, process readiness, training readiness, vendor readiness, and cutover readiness. . Support planning for key distribution center start up activities, including receiving, put away, replenishment, picking, packing, shipping, returns, inventory control, cycle counting, dock operations, yard operations, and exception management. . Define readiness checkpoints for warehouse management systems, handheld/RF devices, material handling equipment, automation, label printing, integrations, master data, inventory setup, order flows, and user access. . Establish launch checklists, cutover plans, go/no go criteria, contingency plans, stabilization gates, and Hypercare exit criteria. . Coordinate with operations, IT, engineering, facilities, transportation, HR, training, finance, vendors, and site leadership to ensure cross functional launch alignment. . Identify operational risks before launch and develop mitigation plans for labor readiness, training gaps, process defects, system defects, inventory accuracy, throughput constraints, and support coverage.

Demand Forecasting, Staffing, and Workforce Mobilization . Develop demand forecasting and capacity planning models to align support staffing with launch complexity, facility size, geography, shift structure, operating hours, volume ramp, automation level, and technology deployment scope. . Create launch complexity scoring models to determine the level of support required for each distribution center opening. . Establish resource mobilization strategies for planned launches, surge requirements, emergency support, weekend coverage, extended hours operations, and travel ready staffing pools. . Design workforce management processes, including shift scheduling, rotation planning, floor coverage, handoffs, fatigue management, knowledge transfer, and coverage continuity. . Establish scalable labor strategies that incorporate dedicated resources, flex staffing, partner supported capacity, local sourcing, nearshore/offshore support where appropriate, and conversion to hire pathways. . Partner with recruiting, training, and delivery leaders to establish onboarding, certification, upskilling, and workforce development programs.

Hypercare Command Center and Stabilization . Design and implement command center structures for launch support, including issue intake, triage, prioritization, escalation, resolution ownership, daily stand ups, executive reporting, and decision governance. . Establish cross functional escalation models across L1 IT support, L2/L3 solution support, warehouse operations, automation support, facilities, transportation, vendors, and leadership. . Define issue management processes for operational defects, system defects, training issues, master data defects, integration failures, device issues, process compliance gaps, and throughput constraints. . Build launch performance dashboards to track operational stability, system performance, ticket volumes, ticket aging, backlog, throughput, order cycle time, inventory accuracy, productivity, service levels, and launch readiness. . Lead daily launch governance routines, including shift handoffs, readiness reviews, issue review meetings, risk reviews, executive checkpoints, and post launch retrospectives. . Establish Hypercare exit criteria based on ticket trends, operational stability, process adherence, system performance, service levels, staffing maturity, and site leadership readiness.

Talent, Training, and Capability Development . Develop role definitions, competency models, skills matrices, and career progression pathways for L1 support, L2/L3 solution support, floor support, site leads, command center leads, and launch managers. . Define training curricula for warehouse processes, system workflows, ticket management, escalation protocols, operational troubleshooting, client communications, and launch governance. . Create certification models for launch support resources, including readiness to support specific warehouse processes, systems, shifts, and operational scenarios. . Establish knowledge management practices, including launch playbooks, SOPs, troubleshooting guides, runbooks, FAQs, lessons learned, and reusable templates. . Build communities of practice to improve launch support consistency, capture lessons learned, and scale best practices across future distribution center openings.

Required qualifications to be successful in this role:

CGI anticipates accepting applications for this position through September 4, 2026.

#LI-SK8

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $198,400.00. CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Skills:

• Distribution Planning

• Logistics

• Manufacturing

• Stakeholder management

• Supply Chain Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.