Business Process Engineer

Position Description:

Business Process Engineer Our client is seeking an experienced Process Engineer to join a growing Digital organization supporting enterprise wide transformation initiatives, including AI, Personalization, and Digital Platform programs. This individual will focus on analyzing, designing, and optimizing business and operational processes to improve efficiency, quality, and scalability across cross functional teams. Successful candidates will be comfortable diving into ambiguous, complex workflows, translating business needs into clear process improvements, and partnering with both business and technical stakeholders to drive measurable outcomes.

This role can be performed in Dallas, TX or Plano, TX.

What You'll Do

• Analyze current state business processes across Digital programs (AI, Personalization, Digital Platform) to identify inefficiencies, bottlenecks, and improvement opportunities

• Design and document future state processes, including process maps, workflow diagrams, and standard operating procedures

• Apply Lean, Six Sigma, or other process improvement methodologies to drive measurable efficiency and quality gains

• Partner with Program and Project Managers to align process design with program goals and delivery timelines

• Facilitate process workshops and working sessions with cross functional stakeholders (Product, Technology, Customer Experience, Marketing, Finance, Data)

• Define and track process performance metrics/KPIs to measure the impact of process changes

• Identify opportunities for automation and process standardization across Digital programs

• Support change management efforts tied to new or revised processes, including training and documentation

• Conduct root cause analysis on recurring operational issues and recommend corrective actions

• Maintain a repository of process documentation and ensure processes stay current as programs evolve

Required Qualifications

• 5+ years of experience in process engineering, business process improvement, or operational excellence roles

• Demonstrated experience with process mapping and workflow design tools (e.g., Visio, Lucidchart, BPMN)

• Strong analytical and problem solving skills, with the ability to translate complex processes into clear, actionable documentation

• Experience applying Lean, Six Sigma, or similar process improvement frameworks

• Strong facilitation skills, with experience leading cross functional workshops and working sessions

• Excellent written and verbal communication skills, with the ability to present findings and recommendations to varying audiences

• Experience defining and tracking process performance metrics/KPIs

• Ability to work independently in a fast paced, evolving environment

Preferred Qualifications

• Lean Six Sigma certification (Green Belt or Black Belt) preferred

• Telecommunications industry experience preferred

• Experience supporting Digital, AI, Personalization, or Digital Platform transformation initiatives

• Experience working within a PMO or Transformation Office

• Familiarity with Agile, Waterfall, or hybrid delivery methodologies

• Experience with process automation or workflow tools (e.g., RPA platforms, low code workflow tools)

Ideal Candidate The ideal candidate enjoys untangling complex, ambiguous processes and turning them into clear, efficient workflows. One day may involve mapping a current state process for a Personalization initiative, another may require facilitating a workshop to redesign an intake process for the Digital Platform team, or building a KPI dashboard to track process improvements across AI programs. This individual should be equally comfortable:

• Analyzing and redesigning business processes end to end

• Facilitating cross functional workshops and driving alignment

• Communicating process recommendations to both business and technical stakeholders

• Managing multiple process improvement initiatives simultaneously

Types of Programs Supported Examples of initiatives may include:

• AI Strategy and Enablement

• Personalization and Recommendation Engine Programs

• Digital Platform Modernization and Enablement

• Cross functional Operational Transformation

• Value Realization and KPI Tracking

• Enterprise Data and Digital Transformation

Key Success Factors

• Strong analytical and problem solving mindset

• Builds trust quickly across organizations

• Excellent facilitator and communicator

• Highly organized and detail oriented

• Comfortable working in ambiguous, fast paced environments

• Data driven approach to identifying and validating process improvements #LI-SG2

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,800.00 - $123,800.00. CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

Skills:

• Business Analysis

• Business Process Reengineering

• Data Analysis

• Process Design

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.