ITSM Consultants

Position Description:

At CGI, we help clients turn complex service challenges into practical improvements that create lasting business value. As a IT Service Management (ITSM) Consultant, you’ll work with clients to analyse problems, uncover opportunities and shape solutions that improve how technology services support their organisations. You’ll take ownership of analysis and recommendations, using evidence and structured problem solving to influence decisions and deliver measurable outcomes. You’ll have the freedom to explore new ideas and challenge assumptions while working alongside an open, collaborative community of experts who will support your development. This is an opportunity to strengthen your consulting expertise, build trusted client relationships and contribute to services and solutions that make a meaningful difference. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.

Your future duties and responsibilities:

As an ITSM Consultant, you will work as part of our advisory team working with clients and other CGI teams to understand business and service management challenges, gather relevant information and apply structured analysis to identify practical solutions. You’ll take ownership of your analysis, draw evidence-based conclusions and communicate recommendations clearly through high-quality reports, presentations and other client deliverables. You’ll collaborate with a range of stakeholders to shape and support the implementation of agreed solutions, bringing new ideas to ambiguous or complex challenges. Supported by experienced colleagues and CGI’s wider community of experts, you’ll deepen your service management and consulting expertise while contributing to client engagements, proposals and future business opportunities.

• Analyse & Solve: Apply structured problem-solving techniques to investigate business and service management challenges and identify root causes.

• Shape & Recommend: Develop practical solutions that create value for clients and support wider engagement objectives.

• Gather & Assess: Identify relevant qualitative and quantitative information and determine the appropriate level of detail for analysis.

• Communicate & Influence: Produce compelling reports, presentations, schedules and documentation for client and internal audiences.

• Engage & Collaborate: Build effective relationships with client and CGI stakeholders and contribute confidently to meetings and presentations.

• Implement & Support: Help translate recommendations into agreed solutions and support their successful implementation.

• Contribute & Grow: Analyse stakeholders and potential opportunities to support proposals and future business development.

• Develop & Share: Build your service management expertise, stay current with industry developments and share knowledge with colleagues.

Required qualifications to be successful in this role:

You’ll bring experience in IT service management (ITSM), business analysis or consulting, supported by strong analytical and structured problem-solving skills. You should be comfortable working directly with stakeholders, translating evidence into recommendations and operating confidently within complex or ambiguous environments. You’ll also bring a collaborative approach and the curiosity to continue developing your expertise with support from colleagues across CGI.

• Good knowledge of IT Service Management, with the ability to relate technology services to business challenges and outcomes.

• Strong analytical and structured problem-solving skills, with the ability to evaluate information and develop evidence-based recommendations.

• Practical knowledge of business analysis practices, techniques and standards, including an understanding of different analysis models.

• Strong written communication skills, with experience producing professional reports, presentations and supporting documentation.

• Confident stakeholder engagement skills, with the ability to contribute effectively to client and internal meetings.

• Good commercial awareness, including an understanding of how individual engagements contribute to wider client and business objectives.

• Ability to work effectively with ambiguity and under pressure across different working environments.

• Proven ability to collaborate with a range of internal and external stakeholders while developing trusted professional relationships.

• A graduate or postgraduate qualification in business, management or a related discipline is desirable. #LI-TC1

Skills:

• Client management

• Communication

• Consulting process

• Detail-oriented

• Management Consulting

• Process Management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.