Lead ServiceNow Architecture Consultant

Position Description:

CGI is seeking a Lead ServiceNow Architect to guide clients in defining strategic direction, designing scalable platform solutions, and maximizing value from their ServiceNow investment. As a trusted advisor, the Lead Architect brings deep business, architectural, and industry expertise while effectively engaging senior stakeholders to shape and enable enterprise transformation.

Your future duties and responsibilities:

• A confident communicator with exceptional analytical and problem-solving abilities

• A collaborative leader who fosters strong relationships and champions organizational change

• A professional with extensive IT industry experience and strategic technical insight

• Partner with clients to understand business goals, strategic priorities, and operational challenges

• Architect, design, and guide the implementation of scalable, intuitive, and maintainable ServiceNow solutions tailored to client needs

• Lead solution definition and present architectural recommendations through workshops, presentations, and regular stakeholder engagement

• Oversee end-to-end delivery, including design, development, testing, rollout, and support, while mentoring and coaching ServiceNow developers

• Evaluate and integrate legacy and modern technologies, leveraging the strengths of each within the overall architecture

• Develop migration strategies from current-state environments to target ServiceNow architectures

• Promote and communicate ITIL principles, governance practices, and industry standards across teams

• Provide architectural leadership and expert consultation, ensuring solutions align with industry best practices and CGI delivery frameworks

Required qualifications to be successful in this role:

• 5 years of hands-on ServiceNow experience, including architecture or senior solution design responsibilities

• 7+ years in the information technology sector, ideally in enterprise environments

• Strong understanding of enterprise and solution architecture concepts, frameworks, and methodologies

• Broad technical knowledge across applications, infrastructure, integrations, and telecommunications

• Experience in tiered support environments such as IT Operations (ITOM) or Security Operations (SecOps) is an asset

• Excellent interpersonal and communication skills, with the ability to convey complex concepts to both technical and business audiences

• A demonstrated drive for excellence and a passion for helping teams and clients achieve their goals

#LI-ST3

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,000 - $210,000

Use of the term ‘architect’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices architecture or possesses the requisite license as prescribed by the applicable provincial or territorial architect regulator. We are seeking individuals with expertise in IT architect-related functions, but licensure from an architect regulator is not a prerequisite for this position. Architecture is a regulated profession in Canada which is restricted in terms of use of titles and designation.

Skills:

• ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.