Payroll Systems and Integration Analyst

Position Description:

At CGI Payroll Services Centre (PSC), we provide integrated cloud-based solutions that simplify payroll and human capital management. Every day, our teams support more than 62,000 clients across Canada to help ensure accurate, compliant, and efficient payroll processing.

We are recognized for our service excellence and the quality of our client relationships. By joining our team of more than 700 professionals, you will contribute directly to the success of Canadian organizations by applying your expertise to payroll and the continuous improvement of our solutions.

We are looking for an analytical, detail-oriented individual who is passionate about solving complex problems and interested in developing in-depth payroll expertise while collaborating with multidisciplinary teams.

You will work closely with operations, development, product, technology partner, and client teams to ensure the reliability of our payroll solutions.

Your future duties and responsibilities:

Payroll Expertise and Operational Analysis

• Analyze complex payroll processing situations and identify the root causes of issues.

• Validate the application of business rules, payroll calculations, and operational processes related to payroll processing.

• Conduct impact analyses related to incidents, changes, or enhancements to payroll solutions.

• Conduct research and data analysis to identify affected employees, clients, or processes.

• Collaborate with internal teams to document findings and recommend corrective actions.

• Act as a subject matter resource for cases requiring in-depth knowledge of payroll processes.

• Contribute to the continuous improvement of quality controls, processes, and validation mechanisms.

Payroll Solutions and Integration Support

• Analyze and resolve incidents related to data exchanges with our payroll systems.

• Diagnose issues related to APIs, authentication mechanisms, and integrations.

• Interpret event logs, error messages, and application traces to identify the root causes of incidents.

• Support clients, partners, and internal teams with the integration of payroll solutions.

• Participate in the testing, validation, and certification of new integrations.

• Test new application releases to anticipate potential impacts on payroll processing.

• Respond to functional and technical questions related to the solutions.

Documentation and Continuous Improvement

• Develop and maintain reference documentation, procedures, guides, and best practices.

• Contribute to the evolution of internal processes, tools, and documentation.

• Use generative artificial intelligence tools responsibly to support analysis and documentation activities.

• Participate in the continuous improvement of products, services, and the client experience.

Collaboration

• Collaborate with development, product, security, and customer service teams.

• Explain functional and technical concepts clearly to various stakeholders.

• Participate in projects requiring expertise in payroll, functional analysis, or systems integration.

• Represent the Payroll Services Centre with internal and external partners, as required.

Required qualifications to be successful in this role:

• Degree in business administration, accounting, payroll, computer science, information systems, or an equivalent combination of education and experience.

• In-depth knowledge of how one or more payroll systems operate.

• Minimum of five years of experience in a payroll subject matter expert role.

• Minimum of two years of experience in a specialized support role.

• Excellent analytical, problem-solving, and root cause identification skills.

• Ability to interpret business rules and validate system-generated results.

• Good understanding of integration technologies, including REST and SOAP APIs.

• Knowledge of JSON and XML formats.

• Knowledge of JIRA, Confluence, or equivalent tools is an asset.

• Knowledge of authentication mechanisms such as OAuth, API keys, and SSO is an asset.

• Excellent verbal and written communication skills.

• Ability to use generative artificial intelligence tools responsibly to support analysis and process improvement.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$85,000. This role is an existing vacancy.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• Analytical Thinking

• Canadian Payr.Legisl. (Quebec)

• Communication

• Customer Service & Support

• French

• Problem Solving

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.