AWS Application Production Support Engineer **

Position Description:

CGI is seeking an AWS Application Production Support Engineer to provide Level 2 and Level 2.5 support for business critical applications running in AWS production and non production environments within the financial services industry.

The engineer will monitor application health, investigate alerts and production incidents, troubleshoot AWS and Linux environments, analyze logs using Splunk and CloudWatch, and support application releases and CI/CD pipeline issues. The role will work closely with Level 3 and engineering teams to implement approved changes, resolve recurring problems, and improve application stability and operational reliability.

This is a hands on production support position that requires independent troubleshooting, good escalation judgment, and the ability to use Python or similar scripting to automate repetitive support activities.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Your future duties and responsibilities:

• Provide Level 2 and Level 2.5 support for AWS hosted production and non production applications.

• Monitor application health using Splunk, Amazon CloudWatch, and related observability tools.

• Investigate alerts, application failures, log anomalies, failed jobs or transactions, and infrastructure related incidents.

• Troubleshoot AWS services including EC2, ECS, Lambda, EventBridge, and CloudWatch.

• Perform Linux based application and system troubleshooting.

• Support application releases and troubleshoot failures within GitLab or comparable CI/CD pipelines.

• Work with Level 3 and engineering teams to implement approved application and infrastructure changes.

• Use Python or similar scripting to automate repetitive operational and support activities.

• Identify recurring incidents and recommend automation, process, or resiliency improvements.

• Follow established incident, problem, and change management processes.

• Maintain knowledge articles and operational documentation.

• Drive issues through appropriate resolution or escalation and communicate clearly with technical and business stakeholders.

Required qualifications to be successful in this role:

• 2+ years of hands on AWS application production support experience, ideally providing Level 2 or comparable support.

• Experience troubleshooting AWS services such as EC2, ECS, Lambda, EventBridge, and CloudWatch.

• Hands on experience with Splunk and Amazon CloudWatch for monitoring, log analysis, alerts, metrics, and incident investigation.

• Strong Linux troubleshooting skills.

• Python scripting or comparable automation experience.

• Working knowledge of GitLab or similar CI/CD pipelines, including troubleshooting deployment or pipeline failures.

• Experience with incident, problem, and change management processes.

• Ability to investigate application failures, AWS service issues, log/metric anomalies, and recurring production incidents.

• Strong technical troubleshooting and root cause investigation skills.

• Ability to work independently while knowing when to engage Level 3 or engineering teams.

• Strong communication, ownership, accountability, and escalation judgment.

• Experience working in a large scale production environment.

Desired Skillset: Preferred: Terraform/IaC exposure, SQL and database support experience, ServiceNow, Jira, and experience within a large regulated enterprise.

Certification: AWS Associate level certification or equivalent demonstrated AWS expertise. An expired Associate level certification may be accepted based on current hands on experience. The intake's certification section specifically identifies the AWS Associate certification as required.

Educational Requirements:

Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $86,500.00 $110,100.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

Skills:

• Amazon Web Services Cloud

• Python

• Splunk

• Terraform

• Linux

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.