AWS Application Production Support Engineer **

Position Description:

CGI is seeking an AWS Application Production Support Engineer to support multiple enterprise applications running in AWS within a large financial services environment. This role is responsible for maintaining operational visibility across applications and interfaces, identifying production issues, and performing timely technical triage.

The engineer will monitor application interfaces, transactions, batch jobs, and completion checkpoints; investigate alerts through AWS consoles and logs; use SQL and observability tools to identify failure points; and trace transactions across interconnected systems. The individual will document diagnostic findings and work closely with production support, development, infrastructure, observability, and customer teams to resolve or appropriately route incidents.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL

Your future duties and responsibilities:

• Provide Level 2 production support across multiple enterprise applications.

• Monitor application interfaces, transactions, batch jobs, checkpoints, and operational dashboards.

• Navigate the AWS console and identify relevant application and infrastructure logs.

• Perform structured incident triage and determine likely failure points.

• Use SQL to investigate application, transaction, and interface issues.

• Use Splunk or comparable observability tools to trace transactions and analyze logs.

• Perform end to end transaction and interface monitoring across multiple applications.

• Investigate application alerts, failed jobs, transaction failures, and operational discrepancies.

• Develop or modify operational Splunk dashboards used for production monitoring.

• Document technical findings and provide complete diagnostic information when escalating incidents.

• Coordinate resolution with other L2 teams, developers, SMEs, infrastructure teams, and application customers.

• Maintain clear communication during production incidents and shift handoffs.

Required qualifications to be successful in this role:

• 2+ years of hands on Level 2 application or production support experience across enterprise applications.

• Practical understanding of AWS, including the ability to navigate the AWS console and locate relevant application and infrastructure logs.

• Strong incident triage and troubleshooting skills.

• Intermediate SQL skills for production investigation and transaction analysis.

• Experience monitoring and tracing transactions, interfaces, batch jobs, and application workflows.

• Experience analyzing logs and identifying likely failure points across interconnected applications.

• Working knowledge of Splunk or comparable observability/log analysis platforms is strongly preferred.

• Experience working with operational dashboards, including maintaining or modifying monitoring views.

• Ability to provide complete diagnostic information and accurately route issues to the appropriate support or development team.

• Experience supporting multiple enterprise applications simultaneously.

• Strong communication, attention to detail, analytical thinking, and escalation judgment.

• Ability to work effectively across production support, development, infrastructure, and customer facing teams.

Educational Requirements: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $79,600.00 $110,100.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Skills:

• Amazon Web Services Cloud

• Problem Solving

• Production Support

• Splunk

• SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.