Senior ServiceNow Developer **

Position Description:

CGI is seeking a Senior ServiceNow Developer – Core Platform to develop, enhance, integrate, and troubleshoot ServiceNow capabilities within a mature, highly customized enterprise environment.

The developer will work across Incident, Problem and Change Management, Service Catalog, workflows, forms, approvals, and ServiceNow integrations. A significant part of the role involves investigating complex issues across years of existing configuration and customization, understanding technical dependencies, and ensuring enhancements do not introduce regressions or unintended downstream impacts.

This position requires broad ServiceNow experience rather than expertise limited to a single module. The successful candidate should be comfortable navigating layered customizations, troubleshooting platform and vendor issues, and implementing enhancements while maintaining production stability.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Birmingham, AL or Columbia, SC

Your future duties and responsibilities:

• Develop and enhance ServiceNow Incident, Problem and Change Management functionality.

• Develop and maintain Service Catalog items, workflows, forms, and approvals.

• Build, enhance, and support ServiceNow integrations.

• Investigate complex defects across existing configurations and layered customizations.

• Identify technical dependencies and upstream/downstream impacts before implementing changes.

• Troubleshoot workflow, catalog, integration, platform, and vendor related issues.

• Evaluate regression risk and ensure enhancements do not negatively affect existing functionality.

• Implement new ServiceNow capabilities as business requirements evolve.

• Use Now Assist and AI assisted development tools where appropriate.

• Work with ServiceNow developers, administrators, platform owners, process owners, integration teams, vendors, and other enterprise stakeholders.

• Document technical solutions, troubleshooting findings, dependencies, and implemented changes.

• Provide technical guidance during complex troubleshooting and platform issues.

Required qualifications to be successful in this role:

• 5+ years of hands on ServiceNow development experience.

• Strong ServiceNow core platform development experience across multiple functional areas.

• Hands on experience with Incident, Problem and Change Management.

• Strong Service Catalog development experience, including catalog items, workflows, forms, and approvals.

• Experience developing and supporting ServiceNow integrations.

• Strong troubleshooting skills within mature, heavily customized ServiceNow environments.

• Ability to understand layered configurations and determine how multiple customizations interact.

• Experience assessing technical dependencies, regression risk, and downstream production impacts before making changes.

• Ability to troubleshoot complex workflow, catalog, integration, vendor, and platform issues.

• Experience working across multiple ServiceNow functional areas rather than specializing in only one module.

• Strong analytical thinking, attention to detail, and problem solving skills.

• Strong communication and collaboration across technical and business teams.

Desired Skillset: Preferred: Now Assist, AI assisted development tools, vendor issue troubleshooting, experience adopting new ServiceNow capabilities, and major platform upgrade/release experience.

Educational Requirements: Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technical field.

#DICE #LI-SH6

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $123,800.00 $156,700.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95,700.00 $123,800.00. CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

Skills:

• Detail-oriented

• Incident Management

• Problem Solving

• ServiceNow

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.