Team Lead - Verification, Client Investigations and Fraud Prevention

Position Description:

CGI Payroll Services Centre (PSC) provides all-in-one cloud-based solutions that simplify payroll and human capital management. We take pride in the strong relationships we have built with our clients, as reflected in our very high client satisfaction rate.

Every day, our associates help hundreds of clients across various industries process payroll for their employees. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving 70,000 clients!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

• Keep learning: we offer comprehensive, ongoing paid training on Canadian payroll.

• Weekday, daytime work schedule for better work-life balance.

• A work environment recognized as one of the best in Canada (Best Workplaces certification).

• Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job-related education.

• Career development supported by a professional development plan.

• Access to the employee share purchase plan and profit participation plan from day one.

• Benefits that adapt to your needs: flexible insurance options, telemedicine, and much more!

Do you have an analytical mindset, enjoy understanding what lies behind an unusual situation, and know how to connect different pieces of information to make informed decisions? Would you like to put this expertise to work while supporting and developing a team? This role could be for you.

Reporting to the Director, Consulting Services responsible for Client Relations, the Team Lead - Verification, Client Investigations and Fraud Prevention plays a key role in leading a team specializing in client verification, risk analysis, and investigations involving situations that require particular attention.

As both a hands-on leader and an operational subject matter resource, you will support the team in analyzing complex cases and become directly involved when your expertise and judgment can make a difference. However, your role goes beyond day-to-day operations. You will also contribute to enhancing our methods, tools, and controls, developing the team's expertise, and strengthening fraud prevention and Know Your Customer practices across the organization. In doing so, you will contribute to the development of a true centre of expertise in verification, client investigations, and fraud prevention.

Your future duties and responsibilities:

Lead and develop a specialized team

You will provide day-to-day leadership to the team and create an environment that enables each team member to develop their expertise, autonomy, and professional judgment. More specifically, you will:

• Coordinate activities and assign cases based on priorities, volumes, and risk levels.

• Support team members in their analyses and decision-making.

• Act as a resource person in unusual, sensitive, or complex situations.

• Ensure the quality and consistency of analyses and recommendations.

• Contribute to skills development and the onboarding of new team members.

• Foster a collaborative environment focused on accountability and knowledge sharing.

Put your expertise into action

You will remain closely involved in operations and step in when your experience and judgment are particularly important.

Your responsibilities will include:

• Analyze or review complex or atypical cases, or cases involving significant risk factors.

• Approve cases, request additional verification, or escalate them when required.

• Guide analysts in interpreting information and assessing risks.

• Participate in the analysis of situations that may show indicators of fraud, identity theft, misrepresentation, or inconsistencies.

• Conduct or oversee in-depth research on organizations, their activities, corporate structures, officers, beneficial owners, or representatives.

Advance our practices and expand the impact of our expertise

You will have a tangible impact on the evolution of verification and risk prevention practices while helping increase awareness of the team's expertise and added value across the organization. You will contribute to:

• Enhancing procedures, verification criteria, and decision-support tools.

• Identifying and implementing improvements to increase the efficiency, quality, and consistency of verification activities.

• Contributing to the evolution of technology tools and information sources.

• Collaborating on projects related to client verification, authentication, KYC/KYB, and fraud prevention.

• Building collaborative relationships with onboarding, customer service, compliance, and security teams.

• Sharing the team's expertise and raising awareness among internal partners about issues related to fraud, identity, and customer due diligence.

Required qualifications to be successful in this role:

Above all, we are looking for someone who combines leadership, curiosity, sound judgment, and strong analytical abilities. You stand out through:

• Engaging leadership and a people-development approach.

• Openness to emerging technologies, including artificial intelligence, and the ability to act as a change ambassador by encouraging their adoption within the team.

• Excellent professional judgment, particularly in ambiguous or complex situations.

• The ability to connect different pieces of information, behaviours, inconsistencies, and risk factors.

• Strong analytical, research, investigative, and problem-solving skills.

• Natural curiosity and the instinct to question information and look beyond what is initially available.

• Thoroughness and a strong focus on quality and decision traceability.

• The ability to explain complex concepts clearly, influence others, and collaborate with various stakeholders.

• Discretion when handling confidential information and sensitive situations.

DESIRED KNOWLEDGE AND EXPERIENCE

Your experience may have been developed in fraud prevention, risk analysis, verification, KYC/KYB, investigations, compliance, security, financial services, or a related field. We are particularly looking for:

• Relevant experience analyzing complex cases and making risk-based decisions.

• 3 to 5 years of coordination and supervisory experience.

• A good understanding of corporate structures and concepts related to directors, officers, beneficial owners, and authorized representatives.

• Knowledge of identity and client verification principles.

• The ability to conduct research using government registries, public sources, and other reliable sources.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$100,000. This role is an existing vacancy.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• French

• Analytical Thinking

• Canadian Payr.Legisl. (Quebec)

• Communication

• Customer Service & Support

• Problem Solving

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.