ServiceNow Project Manager / Delivery Manager

Position Description:

CGI Federal is seeking an experienced ServiceNow Project Manager / Delivery Manager to lead delivery, governance, and modernization efforts across enterprise ServiceNow programs in a fast-paced federal environment. This role is responsible for guiding cross-functional teams, coordinating complex implementation activities, driving platform strategy execution, and ensuring all project milestones, deliverables, and operational outcomes are achieved successfully.

We are seeking someone with project management experience with ServiceNow implementation experience, specifically in the area ServiceNow IRM, Cloud Discovery and Platform Management.

This role is ideal for candidates who are local and willing to work onsite 3+ days a week at the client site in Woodlawn, MD

Your future duties and responsibilities:

• Lead end-to-end delivery of complex ServiceNow initiatives across ITSM, ITOM (HAM/SAM), CMDB/Discovery, HRSD, CSM, CMP, and related modules.

• Drive program governance, oversight, planning, and prioritization across multi-team and multi-vendor workstreams.

• Build and manage detailed project schedules, RAID logs, dashboards, ROMs, and contract deliverables in alignment with federal standards.

• Coordinate sprint ceremonies, release readiness, production deployment activities, integration planning, and UAT execution.

• Facilitate stakeholder engagement across CIO offices, platform owners, PMOs, and business units to ensure alignment and transparency.

• Deliver high-quality executive communication, status reports, modernization updates, and project health assessments.

• Oversee dependency management, cross-team resource coordination, and issue escalation/resolution processes.

• Ensure compliance with security/ATO documentation, platform governance, and user training/enablement requirements.

• Support demand management, intake workflows, and enterprise ServiceNow portfolio management processes.

Required qualifications to be successful in this role:

• Ability to obtain and maintain a Public Trust clearance

• Bachelor’s degree + 10 years of relevant IT or project management experience (or equivalent experience in lieu of degree)

• 8+ years leading project/program management in enterprise technology environments

• Demonstrated experience delivering large-scale IT implementations, including governance, oversight, and executive stakeholder engagement

• 3+ years managing ServiceNow implementation programs within a federal agency or equivalent transformation environment

• Working knowledge of ServiceNow administration/configuration, platform operations, and module functionality

• Strong proficiency with MS Office, especially PowerPoint and Excel, for executive-level communication

• Hands-on experience with project management tools such as Jira and MS Project

• Exceptional communication, stakeholder management, organizational awareness, and problem-solving skills

• Ability to work on-site, 3+ days per week, in Woodlawn, MD

Desired Skills & Certifications

• ServiceNow certifications (CSA, CAD, CIS‑ITSM, CIS‑SAM, CIS‑APM, etc.)

• Experience interacting with SSA or other federal clients and familiarity with federal delivery cadence

• Background in Agile, hybrid, or traditional project management frameworks

• PMP, Scrum/Agile, SAFe, or related delivery certifications

• Experience with ATO/security documentation, FedRAMP alignment, and platform governance

• Demonstrated ability to manage matrixed teams and coordinate across architecture, development, operations, and business units

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $218,200.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave . Learning opportunities and tuition assistance . Wellness and Well being programs

#CGIFederalJob

Skills:

• Security Infrastructure Supprt

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.