Position Description:

Work arrangement: Hybrid, minimum 2 days per week in the office

CGI’s Payroll Services Centre (PSC) provides all-in-one cloud-based solutions that simplify payroll and human capital management. We are proud of the strong relationships we have built with our clients, as reflected in our very high client satisfaction rate.

Every day, our CGI Partners help hundreds of clients process payroll for their employees across a variety of industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving 62,000 clients.

We are looking for a reliable and motivated individual. Are you ready to play a key role?

Keep learning: We provide comprehensive and ongoing paid training on Canadian payroll. Weekday, daytime schedule for better work-life balance. A work environment recognized as one of the best in Canada (Best Workplaces certification). Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job-related education. Career development supported by a professional development plan. Access to our share purchase plan and profit participation plan from day one. Flexible benefits that adapt to your needs, including flexible insurance plans, telemedicine, and much more.

Your future duties and responsibilities:

You will help people and make a positive impact. You will bring a human touch to the relationship between our clients and CGI, acting as their trusted advisor.

On a typical day, you will:

• Manage the integration and onboarding of new payroll service clients and selected complementary modules.

• Analyze and confirm client requirements and ensure appropriate follow-up.

• Perform testing to ensure quality and follow established ISO processes.

• Train clients on how to use the software and provide information regarding applicable legislation.

• Support clients through their first payroll runs.

• Perform administrative tasks, including billing, portal access, documentation, and follow-ups.

• Stay up to date on changes affecting our solutions.

Required qualifications to be successful in this role:

You will use our payroll solutions to support clients online and by phone.

• College diploma (DEC) in administration, accounting, or a related field, or an equivalent combination of education and relevant experience.

• Minimum of four (4) years of experience in payroll.

• Strong customer service skills, as well as strong analytical, synthesis, and planning abilities.

• Ability to work with Microsoft Office tools.

• Completion of the National Payroll Institute’s “Payroll Compliance Legislation” course or an - NPI accreditation is considered an asset.

• Basic accounting knowledge related to general ledger interfaces is considered an asset.

• Excellent verbal and written proficiency in both French and English is essential.

• Demonstrates openness to the responsible use of artificial intelligence tools and a willingness to leverage them to improve efficiency, collaboration, and the quality of deliverables, while acting as an ambassador for their adoption within the organization.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$85,000. This role is an existing vacancy.

Bilingualism (French and English) is required for this position due to the nature of the role requiring interaction with national and global clients.

Skills:

• French

• Analytical Thinking

• Canadian Payr.Legisl. (Quebec)

• Communication

• Customer Service & Support

• Problem Solving

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.