ERP Business Systems Analyst II — Functional Analyst (Tier-1/2 & Testing)

Position Description:

Are you driven to solve complex ERP issues and improve the efficiency of financial system operations? Can you apply your functional analyst skills to support users, analyze problems, and contribute to testing and workflow enhancements? CGI Federal has an excellent opportunity for an ERP Business Systems Analyst II within our Intel sector, helping maintain and enhance critical financial management capabilities. As an intermediate level ERP Business Systems Analyst, you will support both Tier 1 and Tier 2 financial system operations, conducting deeper functional analysis, managing escalations, improving SOPs, and contributing to testing and regression activities. This role combines customer support, business analysis, and quality assurance responsibilities in a high performance team environment. This position is located on site in Springfield, VA.

Your future duties and responsibilities:

• Provide Tier 2 functional support, performing root cause analysis on escalated ERP issues requiring deeper system or business process knowledge.

• Troubleshoot financial system workflows, data issues, and functional behaviors to drive resolution of mid complexity user issues.

• Package escalated issues with full documentation, reproduction steps, logs, and business impact for designated Tier 3/4 teams.

• Maintain and improve SOPs, training content, process documentation, and system workflow guides, enhancing Tier 1 and Tier 2 effectiveness.

• Participate in User Acceptance Testing (UAT), regression checks, and script execution to validate new releases and ensure system stability.

• Review and analyze release notes to understand functional changes and update documentation or guidance where necessary.

• Support daily help desk metric reporting and trend analysis to inform continuous improvement.

Required qualifications to be successful in this role:

• Bachelor's degree in IT, Business, Finance, or related field, or equivalent experience.

• 2–4 years supporting ERP/financial systems or enterprise applications.

• Active Top Secret clearance with the ability to obtain and maintain a TS/SCI with Polygraph

• Strong understanding of ERP business processes, functional workflows, and financial system behavior.

• Experience with SDLC, UAT, quality assurance, or configuration/change control practices.

• Ability to translate user issues into reproducible steps, clear documentation, and functional analysis.

• Excellent communication skills, with the ability to collaborate across support tiers.

Desired qualifications/non essential skills required:

• Active TS/SCI with polygraph

• Familiarity with enterprise ERP platforms such as Momentum, SAP, Oracle, or NetSuite.

• Experience with testing methodologies, defect documentation, and workflow validation.

• Knowledge of Agile/Scrum, Change Management, or process documentation tools.

• Experience supporting ticketing systems, especially within structured ITSM environments.

• Strong organizational skills to manage support workload, documentation, and testing tasks.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,800.00 $172,400.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

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Skills:

• Agile

• Functional testing

• Intelligence

• SCRUM

• Momentum Overall

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.