Position Description:

Join CGI Federal's team supporting critical government systems including Momentum ERP, Concur Travel, G Invoicing, IPP, and others. You will support a highly stable federal customer with an important mission that contributes to public safety and justice. This role is ideal for someone who enjoys solving complex system issues, helping users, and working in an environment where customer service excellence matters. You will bring strong system expertise, a genuine desire to help people, and the ability to guide and mentor junior help desk agents. If you value meaningful work, a steady operational environment, and the chance to make a daily impact, this role offers a strong opportunity for growth. This position is fully on site at the client location five days per week and offers the opportunity to make a daily impact through meaningful work and consistent client interaction. This position is located in Fairfax.

Your future duties and responsibilities:

Provide Tier 1 and Tier 2 support for Momentum ERP and related systems such as Concur, G Invoicing, and IPP. Troubleshoot technical and functional issues, support users with professionalism and empathy, and contribute to knowledge articles, ticket documentation, and process improvement. Coach junior team members on communication techniques and effective issue resolution. Participate in onboarding and training sessions, collaborate with internal teams on system updates, and communicate changes or outages clearly to stakeholders. Identify recurring problems, recommend improvements, and support a positive experience for users across the help desk environment. This role requires reliable on site presence at the client location five days per week.

Required qualifications to be successful in this role:

Three to five years of service desk or help desk experience preferably with ERP or government systems. Experience supporting Momentum ERP or similar applications, strong troubleshooting skills, and strong customer service experience in high volume environments. Professional written and verbal communication skills. Ability to coach junior staff, work independently, and collaborate with others. U.S. citizenship is required. Bachelor's degree in IT, Computer Science, Business, or a related field or equivalent experience. Ability to work on site at the client location five days per week. Desired qualifications/non essential skills required: Experience supporting federal customers. Familiarity with Jira Service Management, Atlassian tools, or similar platforms. Remote support skills and comfort working in structured environments. ITIL Foundation certification. Strong organization, adaptability, and time management skills. Interest in continuous improvement and mentoring junior team members. Candidates with a passion for customer service, problem solving, and service desk culture will excel. Preference for candidates who thrive in on site, face to face support environments. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $62,900.00 $153,300.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

#CGIFederalJob #LI DD1 #MomentumBuildsCareers

Skills:

• Active listening&understanding

• Communication

• Customer Service & Support

• Leadership

• Momentum Overall

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.