Momentum Technical Support Analyst

Position Description:

CGI Federal is seeking a technical analyst to join a growing and dynamic program to provide client facing production support and service desk support to a large multi agency Momentum environment. This role serves as the first point of contact for government agency ERP system (Momentum) end users when they are seeking hands on Momentum assistance, support for integrations, and maintenance of application, and troubleshooting and issue resolution support. This is a great opportunity to expand your skillset in areas of client engagement and technical government finance and accounting services. Ideal candidates will be dependable and self motivated, have an understanding of IT fundamentals with experience supporting Momentum ERP systems, hands on experience with SQL, and an interest and aptitude in finance and accounting. This position is located in our Fairfax, VA, Knoxville, TN, Lebanon, VA, or Lafayette LA. office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

• Support account team 8.0 activities by being the first layer of support. You should be well versed in all components of the 8.0 technology including how to install, troubleshoot, and operate the component.

• Coordinate with appropriate FSG or other account teams on issues and support.

• Document solutions thoroughly and accurately through appropriate channels.

• Consider the “big picture” and create solutions that can be used by all accounts

• Provide quality customer support for all incoming inquiries (via ticket, call, chat, email or in person) for agency Momentum related issues or requests.

• Assist in engineering, configuring, and maintaining the infrastructure supporting Momentum ERP across development, test, and production environments.

• Respond to Technical support requests from Momentum delivery teams, leveraging existing product knowledge and analytical skills.

• Provide quality client support by promptly responding to inquiries and questions and by behaving in a professional and courteous manner at all times. ·

• Work closely with the internal team members, product owners, and agency staff to address reported issues and concerns into workable solutions. ·

• Develop deep Momentum application knowledge, to include its operating environment and its external dependencies.

Required qualifications to be successful in this role:

• Bachelor's degree in computer science, Engineering, Information Systems, or related field; advanced degree preferred but not required.

• Prefer 2 to 5 years of Momentum experience.

• Foundational knowledge of, or strong interest in, Kubernetes and Red Hat OpenShift Container Platform (OCP).

• Exposure to containerization (Docker/Podman) and container orchestration concepts.

• Familiarity with cloud platforms such as AWS and/or Microsoft Azure.

• Working knowledge of a scripting/automation language (e.g., Python, Bash) and Linux administration.

• Solid analytical, troubleshooting, and communication skills.

• Working knowledge of SQL.

• Eagerness to learn and ability to work in a collaborative, cross functional team.

Desired qualifications/non essential skills required:

• Familiarity with configuration management/IaC tools (Ansible, Terraform).

• Familiarity with JBoss, WebLogic, or similar application servers.

• Awareness of monitoring/observability tools (Prometheus, Grafana, CloudWatch).

• Exposure to Oracle SQL and database backed applications.

• Basic understanding of government/NIST security requirements.

• Agile or cloud certifications a plus.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $80,600.00 $176,300.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs #CGIFederalJob #MomentumBuildsCareers #LI-JK6

Skills:

• Communication

• Problem Solving

• Customer Service & Support

• Delivery Support

• Dev/Tools Infrastructure Supp

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.