ServiceNow Developer (AWS)

Position Description:

CGI Federal is seeking a highly skilled ServiceNow Developer with AWS expertise to support the Social Security Administration's modernization and cloud discovery initiatives. This role provides both senior development support and solution leadership, ensuring secure, accurate, and scalable visibility of SSA's AWS environments within the ServiceNow platform.

Position is hybrid, with candidate required to work onsite at SSA 3 days a week in Woodlawn, MD

Your future duties and responsibilities:

You will analyze SSA technical requirements, develop solution architectures, maximize automation across ITOM/Discovery, and deliver operational reporting aligned with federal standards. You will also provide mentorship and technical guidance to junior developers.

• Lead configuration and troubleshooting of ServiceNow Discovery for AWS, including MID Servers, discovery schedules, credentials, and custom cloud discovery patterns.

• Discover and maintain multi account AWS environments using ServiceNow, ensuring accurate CMDB relationships across organizations, accounts, regions, VPCs, EC2, and IAM resources.

• Create and maintain cloud identification rules, reconciliation logic, and CMDB data quality controls specific to AWS assets.

• Implement and support AWS authentication & authorization models used by ServiceNow (IAM roles, access policies, STS).

• Design architecture roadmaps and operational documentation supporting SSA's ITOM and cloud governance objectives.

• Assist with prototyping, technical reviews, and SSA facing requirement discussions.

• Mentor ServiceNow Developers and contribute to overall platform maturity within the SSA environment.

Required qualifications to be successful in this role:

• Ability to obtain and maintain US Public Trust clearance

• Bachelors Degree and 7+ years of professional ServiceNow development experience across ITSM, ITOM, CMDB, and Discovery.

• Working knowledge of AWS Organizations/Accounts, VPC networking, EC2, IAM, and multi account resource relationships.

• Hands on experience discovering AWS cloud environments using ServiceNow Discovery and MID Servers.

• Practical understanding of how ServiceNow uses IAM, temporary credentials, and cross account roles for cloud scanning.

• Experience developing system architecture diagrams, cloud discovery patterns, and operational reporting.

• Excellent written and oral communication skills; ability to present technical solutions clearly to SSA stakeholders.

• Candidate must be local to SSA in Woodlawn, MD and available to be onsite 3 days per week.

Desired qualifications/non essential skills required:

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Application Developer (CAD)

• CIS certifications (Discovery, Service Mapping, ITSM, ITOM)

• Experience supporting federal agencies or large scale public sector programs

• Experience with JavaScript, REST/SOAP integrations, and workflow automation

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $176,300.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

#CGIFederalJob #LI RJ1

Skills:

• Amazon CloudFront

• Cloud architecture

• Identity and access mgt (IAM)

• ServiceNow

• ServiceNow CMDB

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.