Marketing Operations & Transformation Lead

Position Description:

We are seeking an experienced Marketing Operations & Transformation Lead to support a nationally recognized consumer brand in evolving how its Restaurant Marketing organization plans, prioritizes, governs, and executes work.

The Marketing Operations & Transformation Lead will evaluate the current state of the organization, identify opportunities to streamline workflows and clarify accountability, and develop a future state operating model that enables teams to work more efficiently and effectively at scale.

This is not a traditional project management position focused solely on delivering individual initiatives. The primary objective is to improve the system through which work is prioritized, governed, and delivered.

Marketing Operations - 8 years - Expert Project Management - 8 years - Very Good Business Transformation - 8 years - Very Good Microsoft 365 - 8 years - Expert Stakeholder Engagement - 8 years - Expert

This position is located at the client site in Atlanta, GA. CGI anticipates accepting applications for this position through September 25, 2026.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $70,800.00 $176,300.00. CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

Your future duties and responsibilities:

Operating Model & Organizational Transformation

• Evaluate current Marketing workflows, organizational responsibilities, governance structures, decision-making processes, and team operating practices.

• Identify opportunities to streamline processes, remove unnecessary complexity, clarify ownership, eliminate duplication, and resolve operational bottlenecks.

• Collaborate with leadership and cross-functional partners to develop and implement a future-state operating model that strengthens accountability, scalability, speed, and quality of execution.

• Establish and document clear roles, responsibilities, decision rights, governance standards, and operating rhythms across the organization.

• Lead change management activities that encourage adoption of new processes, tools, workflows, and team behaviors.

• Identify near-term opportunities for improvement and implement meaningful quick wins within the first 90 days.

Marketing Operations & Delivery Optimization

• Redesign and improve the end-to-end marketing delivery lifecycle, including intake, prioritization, briefing, creative development, testing, production, approvals, deployment, and post-launch evaluation.

• Develop scalable processes that effectively support both digital communication boards and creative.

• Strengthen planning, prioritization, capacity management, and resource allocation to ensure teams remain focused on the highest-impact initiatives.

• Establish defined handoffs and accountability across internal teams, agency partners, vendors, and other stakeholders.

• Develop dashboards, reporting mechanisms, and operating reviews that provide visibility into priorities, capacity, risks, roadmaps, dependencies, and overall progress.

• Introduce repeatable processes and standards that enable consistent execution across multiple initiatives and channels.

Cross-Functional Execution & Operational Leadership

• Develop and oversee integrated plans for high-priority initiatives while supporting the transition to the future-state operating model.

• Facilitate cross-functional working sessions to establish alignment, resolve issues, clarify decisions, and translate discussions into actionable next steps.

• Partner with stakeholders to proactively identify dependencies, risks, and barriers to execution.

• Support operational readiness activities, including approvals, quality assurance, version management, and final asset delivery.

• Maintain delivery continuity as teams transition to new processes and ways of working.

• Promote a culture centered on accountability, continuous improvement, operational discipline, and execution excellence.

Required qualifications to be successful in this role:

• 8+ years of experience in marketing operations, program management, management consulting, business transformation, agency operations, or a related discipline.

• Demonstrated success evaluating, designing, and implementing operating models, business processes, governance frameworks, or organizational transformation initiatives.

• Proven ability to lead complex, cross-functional programs involving multiple stakeholder groups, dependencies, and competing priorities.

• Strong change management and stakeholder engagement capabilities, including the ability to influence teams and leaders without direct authority.

• Experience facilitating workshops and working sessions that drive alignment, decision-making, and clear outcomes.

• Experience managing or improving creative and marketing workflows from initial planning through production and final delivery.

• Excellent written and verbal communication skills with the ability to communicate recommendations, risks, and progress effectively to senior leadership.

• Strong analytical, organizational, and problem-solving skills with an emphasis on process simplification and continuous improvement.

• Proficiency with Microsoft 365 and project/work management platforms such as Microsoft Planner, Jira, Smartsheet, or comparable tools.

Preferred Skills & Experience

• Experience leading operating model, process improvement, or organizational transformation initiatives within a marketing, creative, advertising, or agency environment.

• Background working across both in-house marketing organizations and external agencies.

• Ability to move seamlessly between strategic transformation work and hands-on operational execution.

• Proven effectiveness working in ambiguous or evolving environments and creating structure where processes or ownership may not yet be clearly defined.

• Strong systems-thinking capabilities with an understanding of how workflows, governance, technology, organizational structure, and team behaviors influence one another.

• Consultative approach with the ability to quickly establish credibility and build trusted relationships across diverse stakeholder groups.

• Strong focus on creating simpler, more scalable, and more effective ways of working.

#LI-EB6

Skills:

• Business transformation

• Marketing

• Marketing Strategy & Policy

• MS Office365

• Stakeholder management

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.