Senior Product Analyst

Position Description:

CGI is seeking an experienced Senior Product Analyst/Business System Analyst to support product and operational initiatives within a complex financial services and loan servicing environment. This role focuses on business and process analysis, requirements development, SQL based data investigation, testing, production support, and coordination across business, technology, and vendor teams.

This position is required in one of the following locations: Birmingham, AL, Columbia, SC, Knoxville, TN, Lafayette, LA or Plano, TX.

Your future duties and responsibilities:

The Senior Product Analyst/Business System Analyst will analyze complex business processes, system interactions, and data flows; translate business needs into detailed requirements and user stories; and validate product enhancements through structured testing. The role also supports production issue investigation, using SQL, system logs, and scenario reconstruction to identify root causes and work with technical and vendor teams through resolution.

The successful candidate will bring strong analytical and problem solving skills, attention to detail, and the ability to turn ambiguous business problems into clear, actionable requirements. Experience with multifamily loan servicing or a related mortgage/financial services domain is preferred but not required.

Required qualifications to be successful in this role:

• 8+ years of experience as a Product Analyst, Business Analyst, Systems Analyst, or similar role supporting complex business or technology initiatives.

• Strong business and process analysis skills, including the ability to understand complex workflows, system interactions, data flows, and dependencies.

• Hands on SQL experience for data analysis, validation, troubleshooting, and production issue investigation.

• Proven ability to develop detailed business requirements, functional specifications, user stories, acceptance criteria, and test cases.

• Experience creating process flows and workflow diagrams using Visio or similar tools.

• Strong testing background, including test case development and execution, defect management, and support for SIT, UAT, and end to end testing.

• Experience investigating production issues, performing root cause analysis, and working with technical teams through resolution.

• Ability to understand application behavior, system logic, integrations, and data relationships without requiring hands on software development.

• Experience working in Agile delivery environments and collaborating with product, business, development, QA, and operations teams.

• Strong written and verbal communication skills, with the ability to clarify complex requirements and communicate effectively with both technical and non technical stakeholders.

• Experience coordinating with third party technology vendors, including requirements clarification, deliverable reviews, testing, implementation readiness, and issue resolution.

• Familiarity with Jira, Apptio TargetProcess, or comparable Agile/product management tools.

• Experience with multifamily loan servicing, mortgage servicing, or related financial services operations is preferred.

• Familiarity with AWS based application environments and cloud based systems is beneficial.

• Comfortable using generative AI tools such as Microsoft Copilot or ChatGPT to support analysis, documentation, and day to day productivity.

Educational Requirements: Bachelor's degree in Computer Science, Information Systems, or a related field.

Other Information: CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $95,700.00 $123,800.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation

• Comprehensive insurance options

• Matching contributions through the 401(k) plan and the share purchase plan

• Paid time off for vacation, holidays, and sick time

• Paid parental leave

• Learning opportunities and tuition assistance

• Wellness and Well being programs

#LI-BR1

Skills:

• Agile

• Amazon Web Services Cloud

• Business Analysis

• Product Management

• SQL

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.