About this role

What team will you be on?

The Talent Acquisition Operations team supports hiring across the Americas and partners closely with the broader Talent Acquisition organization to deliver an exceptional experience for candidates and hiring teams.The team delivers scalable, high-quality operational support across the recruiting lifecycle while advancing service delivery through data, technology, and process innovation.

Why is your role important?

In this role, you will lead the Talent Acquisition Operations team in the Americas, overseeing day-to-day delivery while helping shape how recruiting operations evolve to meet the needs of the business.

You will play a key role in developing team members, strengthening partnerships across Talent Acquisition and the wider Human Resources team, and leading initiatives that improve efficiency, reduce risk, and enhance the candidate and hiring team experience. By leveraging data, automation, and emerging technologies, including artificial intelligence, you will identify opportunities to simplify processes, improve service delivery, and support the firm’s hiring strategy.

This role requires effective people leadership, sound judgment, creative thinking and a continuous improvement mindset, together with the ability to balance day-to-day operational priorities and longer-term strategic initiatives.

What will you be doing?

• Lead the delivery of Talent Acquisition Operations across the Americas, ensuring seamless execution, effective workload management, and a consistently high standard of service

• Foster the growth and development of team members through ongoing coaching, feedback, and career discussions, helping individuals build capabilities and gain experience through targeted projects and stretch opportunities

• Serve as a trusted advisor to Recruiters and key stakeholders, providing guidance on operational priorities, processes, and best practices

• Leverage data and performance metrics to identify trends, monitor service delivery, and inform decision-making

• Drive process improvement through optimization, enhanced controls, and the adoption of automation and AI solutions that enable scalable, high-quality service delivery and a seamless experience for candidates and hiring teams

• Lead regional projects and champion transformation initiatives, partnering across teams to introduce new processes, technologies, and ways of working while supporting successful adoption

• Partner with global colleagues to share best practices, promote consistency, and contribute to broader Talent Acquisition Operations priorities

What are we looking for?

• Experience in Human Resources, Talent Acquisition Operations, or a related function within a complex organization

• Proven people leadership capabilities, including coaching, developing, and empowering team members to grow, perform, and contribute to team success

• Exceptional stakeholder management skills, with the ability to build trusted partnerships, influence outcomes, and collaborate effectively across teams, functions, and levels

• An analytical and problem-solving mindset, with the ability to use data and insights to identify opportunities, inform decisions, and improve performance

• A process-oriented approach focused on service quality, operational effectiveness, and risk mitigation

• A track record of leading or supporting business transformation, process improvement, or technology implementation initiatives

• Demonstrated experience leveraging automation, AI, or other technology-driven solutions to improve efficiency and service delivery

• The ability to manage competing priorities and deliver results in a fast-paced, evolving environment

For Wilmington, DE Only the salary range for this position is USD$82,000.00 - USD$110,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work – enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we’ve provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC’s Know Your Rights poster and its supplement and the pay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.