Website & UX Capability Manager (m/f/d)

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now! Learn more: jti.com

Website & UX Capability Manager (m/f/d)

About the position:

The Website & UX Capability Manager is responsible for the governance, adoption, performance and continuous development of website capabilities across markets. The role owns the website capability roadmap, with a particular focus on Builder.io, the Design System and connected consumer experiences. It ensures that business requirements are translated into scalable, user-friendly and high-performing digital solutions while supporting markets through governance, documentation, training and deployment activities.

Main areas of responsibility:

• Collaborate on journey-led website design and optimisation

• Prioritise frontend capability enhancements and feature requests based on strategic business guidelines and market needs

• Ensure alignment with relevant technology teams throughout the development lifecycle

• Validate feature quality, usability and business readiness before deployment

• Monitor roadmap delivery and the implementation of agreed frontend initiatives

• Own frontend performance indicators across markets

• Monitor and improve website speed, user experience and engagementIdentify performance gaps and lead optimisation initiatives

• Support markets in adopting Builder.io and other frontend capabilities

• Develop implementation guidance, governance frameworks and training materials

• Deliver training where required

• Oversee website operational standards and Design System governance

• Support the execution of frontend initiatives and major digital campaigns

• Coordinate the investigation and resolution of website, content and capability issues

• Monitor recurring issues and drive long-term corrective actions

Requirements:

• University degree or equivalent

• At least five years of experience in Digital Marketing or Information Technology Management

• Hands-on experience in a market digital role or in Digital and Information Technology

• Fluency in English

• Knowledge of frontend platforms, Builder.io, component libraries, Design Systems and headless architecture

• Experience with Core Web Vitals, Lighthouse, Google Analytics and frontend performance management

• Understanding of user experience principles, accessibility standards and journey optimisation

• Experience with Figma

• Fundamental knowledge of Hypertext Markup Language, Cascading Style Sheets and JavaScript

• Understanding of application programming interfaces and webhooks

• Ability to collaborate effectively across markets, user experience teams, technology teams and external partners

• Strong ownership, consumer focus and commitment to continuous improvement

What do we offer?

• Ownership of a website capability roadmap supporting multiple markets

• Opportunities to contribute to scalable, user-friendly and high-performing consumer experiences

• Cross-functional collaboration with markets, User Experience (UX) specialists, digital marketing functions and technology teams

• Opportunities to build market capabilities through governance, documentation and training

• A role focused on website performance, accessibility, operational excellence and continuous improvement

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.