Field support engineer

Job Description:

Airbus Secure Land Communications (https://criticalcommunications.airbus.com/es), is the Airbus Group area for advanced communication solutions in sectors such as Public Services, Security, Transport or Industry. We provide our customers worldwide with a complete set of communication and collaboration solutions based on TETRA, Tetrapol and broadband technologies. We are proud to be the European leader in our sector and one of the key players worldwide, with almost 300 radio networks in more than 80 countries and close to 1,200 employees globally. As part of the growth plan for our entity in Spain, responsible for our customers in Spain and Portugal, we are looking for our offices in Madrid:

PROJECT TECHNICIAN

Integrated into the Operations Department and in coordination with other departments of the Group at local and global level, after a training period, you will provide technical support to projects, both from public and private sectors, in the analysis, implementation and maintenance phases of secure PMR/TETRA and 3GPP communication systems in critical services.

Functions and Responsibilities:

• Validation and implementation of new versions of critical PMR/TETRA and 3GPP communication systems.

• Management of different incidents with the aim of complying with SLAs and maximizing customer satisfaction. Including the analysis of these for their resolution when possible or their management with support levels 3 and 4.

• Ensure 24-hour technical assistance (at company or client facilities), according to the contracts defined with clients.

• Have minimum knowledge aimed at technical support, with continuous training. Know the system and be up to date with its updates and modifications.

• Preparation of the necessary documentation related to technical support, both internal and external, as well as the technical training given in the projects.

Required Education and Experience:

• Telecommunications, IT or similar Engineering; or equivalent training.

• Experience of at least 2 years in tasks similar to those required.

• Knowledge of PMR/TETRA Technologies, valuing knowledge of applications, architecture and mobile communication protocols.

• Knowledge of IT, Servers, IP networks and virtual machine environments.

• Knowledge of scripting and macro programming with languages such as AutoHotKey, Python, VBA, SQL, etc.

• Ability to communicate in English, spoken and written.

• We will especially value proactivity, ability to work in a team, customer orientation and availability to work in very demanding environments where it is necessary to guarantee 24x7 service continuity.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company: Airbus Secure Land Communications, S.A.

Contract Type: Permanent

Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.