Job Description

关于岗位

随着中国科技与耐用消费品（Tech & Durable）行业客户对消费者洞察需求从定制化研究项目逐步转向标准化、可复制和可规模化的创新解决方案，NIQ正在持续升级围绕 Innovation、NPS及消费者洞察的产品化能力。 作为Tech & Durable Innovation业务线的重要成员，Customer Success Manager将负责客户项目交付、客户价值实现及长期客户成功管理，通过专业的消费者研究能力和行业洞察，帮助客户将研究结果转化为业务决策与产品创新行动。

该岗位既是客户值得信赖的洞察顾问，也是连接客户需求、研究团队和产品团队的重要桥梁。

主要职责

1. Client Success & Strategic Partnership

   • 作为客户日常主要接口，建立并维护长期稳定的客户关系
   • 深入理解科技与耐用消费品客户的业务战略、产品规划及创新需求
   • 主动识别客户业务痛点及增长机会，帮助客户充分发挥洞察价值
   • 通过持续的咨询与建议，推动客户长期合作及客户满意度提升
   • 成为客户在消费者洞察、产品创新及用户体验领域的可信赖顾问

2. Consumer Research Delivery & Project Leadership

   • 负责消费者研究项目的整体交付与管理，确保项目按时、高质量完成
   • 主导项目执行过程中各关键环节，包括： 需求澄清/研究设计/项目管理/结果分析/Insight Storytelling/成果汇报
   • 与研究团队、运营团队及技术团队紧密合作，确保项目顺利落地
   • 确保研究结果能够有效支持客户商业决策

3. Insight Generation & Business Consulting

   • 将复杂的消费者研究数据转化为清晰、可执行的商业洞察
   • 帮助客户回答： 消费者需求是什么？ 产品创新机会在哪里？ 哪些因素驱动消费者选择？ 如何优化产品体验及市场表现？
   • 从消费者视角帮助客户解决增长、创新及用户运营问题
   • 支持客户基于研究成果制定产品及市场策略

Qualifications

• 8年以上市场研究、消费者洞察、用户研究、创新研究或咨询行业经验

• 具有科技（Technology）或耐用消费品（Durables）行业研究经验

• 熟悉消费电子、智能硬件、家电、3C产品等相关行业者优先

• 有客户管理、项目管理及研究交付经验

• 能够独立负责客户项目和客户关系管理

• 深刻理解消费者研究方法论，能够从研究数据中提炼关键洞察并形成商业建议

• 具备优秀的数据分析能力及逻辑思维能力

Additional Information

Our Benefits

• Flexible working environment

• Volunteer time off

• LinkedIn Learning

• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion