Lobby Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

The Lobby Ambassador is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities

• Enthusiastically welcomes guests, anticipates their needs, and assists with arrivals, departures, and office orientations

• Engages visitors, employees and callers in a way that makes them feel warmly welcomed and assists them in a helpful and timely manner

• Maintains visible engagement and becomes well known in the workplace, schedules site walks strategically during periods of reduced reception desk coverage to minimize disruption to front Lobby Ambassador operations and assists customers and guests with their needs

• Effectively pairs services to guests' needs

• Serves as a resident expert with contacts in local cuisine, hotels and knowledge about special attractions and upcoming events

• Builds connections and networks throughout the hospitality industry

• Connects with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions

• Maintains familiarity with all services within the facility and works with internal facilities management teams to facilitate a hospitality approach across services

• Works across teams to proactively communicate and prepare for all arrivals, anticipates and addresses concerns, and ensures operations without incident

• Demonstrates confidence, professionalism, responsiveness, and exceptional customer service skills

• Assists with support for meetings, reception, personal support and mail room where applicable

• Acts as a central point of contact, providing information and wayfinding for the campus, services, and activities

• Provide support for other duties and projects as business needs require

• Support mail services where applicable

Implements and monitors standards of service to meet and exceed expectations

Qualifications

• Minimum 2-3 years previous customer service, hospitality related experience

• People Person: The best part of serving others is creating experiences for them that go beyond the expected

• Flexibility and positive attitude in managing shifting daily priorities

• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required

• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy

• Working knowledge in a range of information technology tools and platforms

• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)

Estimated compensation for this position: 49,920.00 – 49,920.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site –Toronto, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.