About Prysmian

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium-low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video, and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us.

Draka EHC, a brand of Prysmian and premier employer in Oshawa, is a global manufacturer and supplier serving the vertical transportation industry with a focus on sustainability, innovation, technical services, and integrated solutions. The Elevator & Escalator Business Unit offers a diverse portfolio of high-quality elevator, escalator, and moving walk products and services, including traveling cable, compensation cable, hoist way cable, wire rope, coated steel rope, rope brakes, wireway, harnessing, lubricants, handrail solutions, field splicing services, skirt brushes, rollers, replacement parts, and more.

Work Location: Oshawa, Ontario

Work Schedule: Weekdays, day shift

Compensation

Prysmian is committed to offering a competitive total rewards package to attract, retain, and motivate our talent. This includes a competitive base salary aligned with the relevant market and results‑based variable compensation that rewards performance.

Our salary range for this role is $59,000 - $69,000, reflecting the anticipated base salary for a fully qualified candidate at the time of posting. Actual pay will be determined based on skills, experience, internal equity, and market conditions.

Prysmian Flex Benefits

• Flexible group insurance plan for Extended Health, Prescription Drugs and Dental

• Access to Virtual Healthcare for you and your immediate family

• Employee and Family Assistance Program

Position Summary

The Inside Sales Representative is responsible for managing customer quotes and orders while serving as a key point of contact for day-to-day customer account support within the Elevator and Escalator Business Unit. This role helps build strong customer relationships, supports sales and profitability goals, and ensures timely, accurate communication throughout the customer experience.

The role also acts as a subject matter expert on Prysmian products, market needs, customer processes, and internal systems, while contributing to best practices and continuous improvement within the Inside Sales team.

The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced environment, with the ability to manage priorities, respond to urgent needs, and support overall business growth.

Responsibilities:

• Build strong customer relationships by proactively supporting retention, identifying sales opportunities, and following up on leads provided by the Sales team

• Manage the full customer order process from quote to payment, including quoting products, entering orders, following up on outstanding quotes, and sharing technical specifications or drawings as needed

• Monitor backlog and order activity to support on-time delivery and customer satisfaction, including ship date updates, shipping information, order holds, carrier/freight coordination, intercompany orders, and alternative solutions when delivery issues arise

• Partner with Sales Managers, Credit and Collections, Operations, Logistics, and other internal teams to keep customer accounts current, resolve account issues, support returns, and communicate pricing updates, forecasts, sales activity, threats, and opportunities

• Prepare and share customer and internal reports on quote activity, backlog, estimated ship dates, past-due items, stock-out situations, and other key updates

• Enhance customer experience by promoting adoption of available customer systems, supporting slow-moving product sales, participating in customer meetings, and contributing to team results in a timely manner

Knowledge and skill requirements:

• Bachelor’s degree preferred, or an equivalent combination of education and relevant experience

• 1–2 years of experience in sales, customer service, or a customer-focused role

• Strong organizational and time management skills, with the ability to manage competing priorities effectively

• Proficiency with Microsoft Office, including Excel, and confidence working with business systems

• Excellent written and verbal communication skills in English, with a professional and customer-focused approach

• Demonstrated ability to support sales activity, identify customer needs, and contribute to business growth

• High attention to detail and comfort managing a fast-paced workload with accuracy and follow-through

• Technical aptitude and curiosity to learn products, systems, and customer solutions

• Willingness to travel occasionally to customer locations, manufacturing sites, and trade shows as required

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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