Medical Assistant/Patient Service Specialist

POSITION SUMMARY:

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the multispecialty physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.

Position: Medical Assistant /Patient Service Representative

Department: Endocrinology

Schedule: Per Diem

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Responsibilities

Clinical

• Works close with providers to assist in delivering world class care to patients.

• Room’s patients and prepares the patient for the provider visit.

• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

• Obtains required consents, completes required forms as needed for specific visit types.

• Performs in office testing as needed. Required to perform controls on certain in office tests.

• Chaperones Providers as required.

• Stocks rooms and monitors expiration of supplies in exam rooms.

Administrative

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

• Schedules patients' appointments and appropriate testing for patients as directed.

• Follows scheduling rules and direct schedules patient visit.

• Performs pre visit planning daily for all upcoming scheduled appointments.

• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.

• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

• Responsible for managing assigned work queues

• Must be able to work independently with little supervision.

• Adheres to all BMC South policies.

• Always uses discretion to ensure patient confidentiality.

• Flexibility to float to other medical specialties

• Performs all other duties as requested.

JOB REQUIREMENTS

Skills

• Strong customer service

• Excellence expected.

• Excellent communication and interpersonal skills required.

• Experience with EMR strongly preferred. (Athena a plus)

• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

• Flexibility to float to other specialties

Education & Experience

• High School Diploma or equivalent required.

• Education from approved medical assistant/medical secretary program or equivalent preferred.

• One to three years as a medical assistant, medical secretary preferred.

Compensation Range:

$17.07- $24.04

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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