Salesforce Education Cloud Consultant

Company Description

We believe in the power of ingenuity to build a positive human future.

As strategies, technologies, and innovation collide, we create opportunity from complexity.

Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

PA. Bringing Ingenuity to Life.

Job Description

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

Why consider joining our Digital & Data community? ?

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions.

• Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do.

• Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week.

• Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same

• Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring

• Deepen your expertise through our culture of learning and growth – you’ll have budget to take courses (technical and non-technical training), plus gain certifications

The Role

We are investing in a strategic Salesforce Higher Education practice and are looking for an experienced Salesforce Education Cloud Consultant to help shape its growth and success.

Working with leading universities and higher education providers, you will deliver impactful Salesforce solutions that improve student experiences, strengthen institutional engagement and support long-term digital transformation. You will combine strong Salesforce expertise with consulting skills and sector knowledge to become a trusted advisor to our clients and a key contributor to our growing Salesforce capability.

You will:

• Lead requirements gathering, discovery workshops and stakeholder engagement activities across Higher Education transformation programmes.

• Design and deliver Salesforce Education Cloud solutions that support recruitment, admissions, enrolment, student success, wellbeing and alumni engagement.

• Work with clients to challenge existing processes, identify opportunities for improvement and define future-state operating models.

• Configure and implement Salesforce solutions, working closely with architects, developers and delivery teams.

• Support programmes that utilise the wider Salesforce ecosystem, including Experience Cloud, Service Cloud and other Salesforce platform capabilities.

• Help clients establish connected digital ecosystems through integration with Student Record Systems, Learning Management Systems, identity management platforms and enterprise applications.

• Support data migration, data quality and governance activities to ensure successful platform adoption and long-term business value.

• Build trusted relationships with client stakeholders by providing expert advice on Salesforce capabilities, industry best practice and platform strategy.

• Contribute to bids, proposals, demonstrations and client presentations, helping grow our Salesforce Higher Education practice.

• Contribute to the development of reusable assets and delivery accelerators that improve delivery quality and strengthen our reputation within the Higher Education sector.

• Share knowledge and support the development of junior team members where appropriate.

Qualifications

Essential requirements ✅

• Salesforce Certified Education Cloud Consultant.

• Salesforce Administrator certification.

• Experience delivering Salesforce implementation programmes in a consultant, business analyst or functional consultant capacity.

• Strong hands-on experience with Salesforce Education Cloud.

• Experience working with Higher Education institutions or education-focused transformation programmes.

• Strong understanding of the student lifecycle, including recruitment, admissions, enrolment, retention, student support and alumni engagement.

• Proven ability to facilitate workshops, gather requirements and translate business needs into effective Salesforce solutions.

• Experience working with business and technical stakeholders at multiple levels of an organisation.

• Experience supporting data migration, integration and change adoption activities.

• Understanding of Salesforce DevOps and CI/CD practices, including source control, release management and deployment tools such as Git, Azure DevOps, Copado or Gearset.

• Strong communication, stakeholder management and consulting skills.

• A pragmatic, outcome-focused approach to solving complex business challenges.

Desirable

• Certifications in Business Analyst, Service Cloud, Experience Cloud, Marketing Cloud, AI Associate, Agentforce Specialist or Platform Developer I.

• Experience delivering solutions across the Salesforce platform, including Experience Cloud and Service Cloud. Exposure to Data Cloud, Agentforce and Marketing Cloud would be advantageous.

• Experience integrating Salesforce with enterprise platforms using MuleSoft, Azure Integration Services, Boomi or similar middleware technologies.

• Exposure to AI-enabled customer, student or employee engagement solutions.

• Experience working with Higher Education platforms including Tribal SITS, Ellucian Banner, Moodle, Canvas, Blackboard or similar solutions.

• Experience with reporting and analytics technologies such as Power BI, Tableau.

• Experience working within a consulting, systems integration or professional services environment.

Personal Attributes

• Passionate about helping universities transform the student experience.

• Naturally curious, commercially aware and motivated by solving meaningful client challenges.

• Able to build credibility quickly with both technical and non-technical stakeholders.

• Collaborative, adaptable and comfortable working in fast-paced delivery environments.

• Committed to delivery excellence and creating lasting value for clients.

• Excited by the opportunity to help build and grow a market-leading Salesforce Higher Education practice.

Additional Information

Assessment process ⚖️

Please note that the interview stages may be subject to change based on the specific requirements of the role.

• Quick call with one of our Tech Recruiters – to discuss your application, the role and PA

• Round 1: Either a competency or technical interview (60 mins)

• Round 2: Either a competency or technical interview, whichever you didn’t do at first round (60 mins)

• Final round ?: Meeting with a PA leader - a mini case study and discussion around your client-centricity (60 mins)

Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work.

Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world’s most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self.

Find out more about Life at PA here.

We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits:

• Health and lifestyle perks accompanying private healthcare for you and your family

• 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days

• Generous company pension scheme

• Opportunity to get involved with community and charity-based initiatives

• Annual performance-based bonus

• PA share ownership

• Tax efficient benefits (cycle to work, give as you earn)

We’re committed to advancing equality. We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups.

Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on recruitmentenquiries@paconsulting.com

#LI-SG1