Sr. Complaint Engineer

Company Description

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description

Job Summary:

Responsible for managing supplier quality and claims after SOP, ensuring production continuity, and driving problem-solving with cross-functional teams.负责SOP后供应商质量管理和索赔处理，确保生产连续性，并推动跨部门问题解决。

Roles and Responsibilities:

1. Manage quality claims with suppliers for BBM purchasing parts after SOP;

   1. 负责零件SOP后的投诉处理和供应商质量管理；

2. Ensure short-term delivery solutions to maintain production and customer schedules during claim-related disruptions; 2. 制定并执行围堵措施，确保质量问题发生时的生产和客户短期交付；

3. Drive sustainable problem-solving initiatives using appropriate quality methods, and lead quality discussions with suppliers and internal cross-functional teams; 3. 主导供应商及内部各部门的质量讨论，使用适当质量工具解决问题；

4. Achieve reimbursement of quality-related non-conformity costs caused by supplier deviations; 4. 对供应商导致的质量投诉进行失效索赔；

5. Develop and implement effective incoming inspection strategies to ensure consistent quality assurance; 5. 制定零件进货检验的质量管控策略；

6. Monitor key quality performance, conduct escalations when necessary; 6. 监控关键质量指标，必要时发起内部升级；

7. Leverage lessons learned to drive preventive measures and push for their implementation in new projects. 7. 总结经验教训，应用于新项目并推动预防措施落实。

Qualifications

Education: Bachelor's degree or above, majored in science or engineering理工科类专业，本科以上学历

Work Experience:

More than 3 years’ experience with quality management or supplier quality in Automotive industry三年以上汽车行业质量管理或者供应商管理的经验

Knowledge/ Skills:

1. Proficient in 1 or more structured problem-solving methodologies; 精通1种或多种问题解决方法；

2. Knowledge of quality core tools; 了解质量核心工具；

3. Knowledge of technical drawing and GD&T. 工程识图和形位公差知识。