Customer Implementation Manager

Company Description

• Lead national contract implementations for a global electrical supplier

• Drive KPI delivery, margin optimisation and stakeholder alignment

• Belong to an innovative and stable company, investing in a better future

With more than 1,900 branches across 17 countries, Rexel is a global leader in electrical and energy‑efficient solutions. We help industries, businesses and communities operate smarter, safer and more sustainably — and now you can be part of that mission.

We’re looking for a Customer Implementation Manager to drive the successful rollout of major customer contracts and ensure ongoing delivery against agreed KPIs. This role is critical in supporting our National Key Account team and managing the National Customer Engagement Team.

Job Description

• Lead end‑to‑end contract implementation, turning contract documents into clear, practical rollout plans

• Work closely with National Key Account Managers and internal key stakeholders

• Project manage implementation activities

• Align internal and external stakeholders, setting expectations and confirming deliverables

• Manage the NCET National Customer Engagement Team

• Formally close out implementations once all criteria are met

• Support customer reporting requirements

• Ensure contract KPIs — including DIFOT, cost savings and service metrics — are consistently achieved

Qualifications

• Strong understanding of electrical wholesale branch operations

• Proven ability to influence stakeholders at all levels

• Experience working on strategic contracts with major customers

• Demonstrated project management capability

• Commercial experience engaging with strategic clients

• Proficiency with MS Project, Excel and PowerPoint

• Excellent communication, negotiation and relationship‑building skills

• Strong problem‑solving ability and a track record of meeting deadlines

• Management experience preferred

Additional Information

We’re committed to helping you grow, thrive and feel valued.

• Genuine career pathways across specialties, leadership and global mobility

• A business recognised as an environmental leader

• A diverse, inclusive culture where your voice matters

• Access to our #RexelMentoring program

• KUDO$ rewards platform with thousands of discounts

• Wellbeing support, birthday leave, and a fun, safe, supportive workplace

#feeltheenergy and find out more at rexel.com/careers

Join us in leading the charge towards a brighter, more sustainable future for everyone.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent, and people from all backgrounds to apply.

A pre‑employment medical, drug test and national criminal record check may be required.