THE ROLE & THE TEAM

At Zalando, we combine startup energy with the scale of an industry leader, powered by an international team from 140+ nations. We believe diverse perspectives lead to sharper thinking and better results, encouraging everyone to raise the bar, take ownership, innovate and bring their authentic selves to work.

Zalando Bucharest is our newest site, playing a vital role in optimising our AI-driven infrastructure and driving operational efficiency alongside our Berlin headquarters. We’re looking for professionals who thrive on continuous improvement, automation and collaborative problem-solving to help us deliver exceptional customer experiences at scale.

The Technical Application Consultant (GRC & Corporate Governance Systems) is responsible for the end-to-end implementation, technical configuration, optimization, and lifecycle management of the enterprise applications.

While a primary pillar of this role involves leading and executing implementations within the ServiceNow platform—specifically for Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) modules —the ideal candidate will act as a versatile systems consultant. They will oversee a diverse ecosystem of third-party SaaS solutions and automated integrations spanning Legal Entity Management, Compliance, Internal Audit, Contract Lifecycle Management, and Transaction Monitoring.

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity. We actively seek out talent from all backgrounds and try to reduce bias in our hiring and employment processes, focusing on your qualifications, skills and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion

WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)

• Lead and manage end-to-end implementation projects for ServiceNow IRM and TPRM modules.

• Hands-on configure, customize, and maintain ServiceNow risk modules, workflows, and risk statements to directly align with corporate governance guidelines and compliance standards.

• Design technical solution designs, architectural records, and manage solution documentation following a fit-to-standard approach to protect platform integrity.

• Assume technical ownership and coordination for a diverse suite of Corporate Governance applications, ensuring platform stability and availability.

• Legal, Contract & Signature Management, Compliance & Risk Screening, Audit & Reporting Infrastructure and Corporate Ops Platforms

• Manage second- and third-level production support requests, troubleshooting system behaviors and coordinating resolutions with external software vendors or internal engineering teams.

• Conduct structured workshops with business stakeholders across Finance, Legal, Compliance, and Audit to translate complex process requirements into flawless system configurations.

• Design and deploy scalable, cloud-native system integration paths leveraging modern software interaction patterns like REST APIs.

• Develop and maintain comprehensive technical records, playbooks, configuration guides, and onboarding paths to ensure high operational excellence.

WE'D LOVE TO MEET YOU IF…

• Proven hands-on experience in ServiceNow platform configuration and administration, specifically focusing on the deployment lifecycle of the GRC/IRM and TPRM ecosystem.

• Enterprise Application Management: Strong track record in the technical integration, administration, and support of cross-functional enterprise SaaS platforms.

• Integration Methodologies: Profound knowledge of software integration standards, data-mapping, and interacting with REST APIs.

• Platform/Scripting Basics: Fluency or working literacy in at least one or more programming/scripting languages or infrastructure toolsets (e.g., JavaScript, Python, SQL, Bash/PowerShell, or AWS environments) to handle basic automation and data queries.

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Business Informatics, or an equivalent combination of relevant technical certifications.

• Exceptional ability to map a clear execution plan out of ambiguous problem statements, floating timelines, or evolving regulatory landscapes.

• Confident interpersonal skills to interact with senior cross-functional leads, challenge current workflows constructively, and translate pure technical issues into measurable business impact.

• Strong sense of personal ownership to drive standalone tasks paired with a constructive, solution-focused teamwork mindset.

OUR OFFER

• As we build our new office in Bucharest, we are committed to providing a competitive benefits package tailored to local market practices. Please ask your Talent Acquisition Partner to learn more about what we plan to offer at the start:

• 22 days of holiday a year, increasing up to 25 days depending on your tenure (every 3 years)

• Private medical coverage with options to add your family

• Daily meal allowance of 30 RON per working day

• Subsidy of public transport ticket

• Office-first working model (at least 3 days a week)